Hotel Front Desk Agent

WizeHire, Inc; Fort Lauderdale (FL); On-site; USD 23,419; Full time

Job summary

A hotel in Fort Lauderdale is looking for a dedicated front desk agent to join their guest services team. The position involves welcoming guests, managing their accounts, and ensuring a smooth experience throughout their stay. Ideal candidates should have hospitality experience, strong customer service, and organizational skills. This role offers flexible hours and opportunities for growth. Compensation is $17 per hour, and applicants should have at least a high school diploma.

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Exhibits working knowledge of Microsoft Office and reservation management systems.
• Has experience answering telephone calls and troubleshooting stressful situations.

Responsibilities

• Answer incoming calls and questions about guests’ needs in-person and online.
• Perform regular bookkeeping duties: update hotel guest information.
• Field customer complaints when necessary.
• Welcome, register, check-in, and check out guests.
• Connect with housekeeping to ensure guest accommodations are ready.

Skills

Customer service skills

Organizational skills

Interpersonal skills

Time management skills

Education

High school diploma, GED, or equivalent

Tools

Marriott/Lightspeed

Microsoft Office

Job description

Sheraton Suites Cypress Creek • Fort Lauderdale , FL , US

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Field customer complaints when necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

• Marriott/Lightspeed experience ideal
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Compensation

$17 per hour

About Sheraton Suites Cypress Creek

Welcome to our All-Suite, professionally appointed Sheraton Suites Fort Lauderdale at Cypress Creek. Located on the north side in the Cypress Creek Corporate Park, Exit 33, from I-95, we are pleasedto welcome our Business Travelers and Leisure travelers alike. Located just a short drive to the Executive Airport (FXE), 1.5 miles, Fort Lauderdale International Airport (FLL), 6.8 miles, Fort Lauderdale Beach, Inter Miami Stadium, 1 mile away, and the Isle Casino Racing, 7.6 miles from the Fort Lauderdale Cruise Port.