Holiday Gift Guide Brand Ambassador

Macy's; Franklin (TN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

401(k) match

Paid holidays and PTO

Job summary

Macy's Ambassador role connects you with customers to share vendor product knowledge and upsell, building a loyal client base as the brand expert. You will collaborate with personal stylists, store leadership, and vendor communities to execute merchandising initiatives and vendor events that drive sales.

You will actively plan, organize, and lead customer-facing events, ensuring brand experiences align with sales targets while maintaining a welcoming store atmosphere across departments.

Qualifications

• Must have strong customer service and relationship-building skills.
• Ability to upsell and present product knowledge effectively.
• Excellent communication and time-management abilities.
• Comfortable working with computers, mobile devices, and store tech.

Responsibilities

• Provide an exceptional customer experience, making the customer the priority.
• Greet customers, recommend products, and upsell for sales growth.
• Act as liaison between vendors, stylists, and store leadership.
• Keep sales floor neat, signed, and properly merchandised.
• Plan and lead vendor events and local marketing initiatives to drive sales.

Skills

Customer service

Upselling

Communication

Time management

Tools

POS systems

RF equipment

Job description

Macy's Ambassador role connects you with customers to share vendor product knowledge and upsell, building a loyal client base as the brand expert. You will collaborate with personal stylists, store leadership, and vendor communities to execute merchandising initiatives and vendor events that drive sales.

You will actively plan, organize, and lead customer-facing events, ensuring brand experiences align with sales targets while maintaining a welcoming store atmosphere across departments.