Holiday Digital Fulfillment Lead

PacSun; Orland Park (IL); On-site; USD 21,000 - 28,000; Part time

Job summary

Pacsun is seeking a Seasonal Digital Lead at our Orland Park location to support the Store Manager and assistants in digital fulfillment during the busy holiday period. This part-time role focuses on Ship From Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery, with hands-on order fulfillment and coverage during peak times.

The ideal candidate demonstrates strong organization, effective team leadership, and a customer-first mindset.

Qualifications

• Strong organizational and time-management abilities to prioritize competing demands in a fast-paced retail setting.
• Ability to guide and motivate peers, set clear expectations, and follow through on tasks.
• Excellent verbal and written communication, plus basic math proficiency for handling orders.
• Experience with store digital fulfillment processes and customer-facing service is a plus.

Responsibilities

• Assist Store Manager and Assist. Store Managers in digital fulfillment during holiday season.
• Actively pick, pack and ship orders for Ship From Store (SFS) and Online options.
• Ensure accurate, timely orders and maintain order accuracy and productivity.
• Coach associates on fulfillment processes and use of digital tools; provide feedback.
• Monitor order queues and adjust workflows to meet deadlines.
• Support BOPIS and Same Day Delivery by readying orders within required timelines.

Skills

Time management

Team motivation

Customer service mindset

Communication skills

Tools

Digital fulfillment tools

Job description

Pacsun is seeking a Seasonal Digital Lead at our Orland Park location to support the Store Manager and assistants in digital fulfillment during the busy holiday period. This part-time role focuses on Ship From Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery, with hands-on order fulfillment and coverage during peak times.

The ideal candidate demonstrates strong organization, effective team leadership, and a customer-first mindset.