Holiday Digital Fulfillment Lead

PacSun; Concord (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

Pacsun is seeking a Seasonal Digital Lead to support Store Managers with digital fulfillment during the holiday season. This role focuses on Ship From Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery, with hands-on order picking, packing, and shipping to meet daily goals.

The ideal candidate will motivate teammates, manage shifts, and uphold fulfillment standards while coordinating with store leadership to cover demand and ensure accuracy and on-time delivery.

Qualifications

• Strong organization and time management in a fast-paced environment.
• Ability to guide and motivate peers, communicate clear expectations, and follow through on responsibilities.
• Ability to work independently and solve routine fulfillment issues using fulfillment tools.
• Strong verbal and written communication skills and basic math.
• Knowledge of store product and passion for brands and customer experience.
• Previous retail, fulfillment, or team leadership experience preferred.

Responsibilities

• Lead daily digital fulfillment during shifts, actively picking, packing and shipping orders to meet goals.
• Prioritize and delegate digital fulfillment tasks based on order age and demand.
• Coach associates and provide feedback on fulfillment processes and standards.
• Monitor order queues and adjust workflow; escalate risks to store leadership.
• Ensure accurate, timely customer fulfillment and maintain product integrity.
• Communicate completed work and follow-up needs to leadership and next shift.

Skills

Organization

Leadership

Communication

Tech proficiency

Retail knowledge

Tools

Digital fulfillment tools

Job description

Pacsun is seeking a Seasonal Digital Lead to support Store Managers with digital fulfillment during the holiday season. This role focuses on Ship From Store (SFS), Buy Online Pick Up in Store (BOPIS), and Same Day Delivery, with hands-on order picking, packing, and shipping to meet daily goals.

The ideal candidate will motivate teammates, manage shifts, and uphold fulfillment standards while coordinating with store leadership to cover demand and ensure accuracy and on-time delivery.