Holiday Cheer Usher & Guest Concierge (Evenings/Weekends)

Playbill, Inc.; New York (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Macy's Santaland Usher is an ambassador role within the Macy’s Santaland attraction, responsible for greeting, assisting, and entertaining guests while performing crowd management duties.

Candidates must pass background checks and be available for evenings and weekends during the holiday season, performing in costumed attire as required by Macy’s. This role focuses on guest service, entertainment, and orderly guest flow.

Qualifications

• Experience in guest services or event environments.
• Ability to interact with guests in a friendly, professional manner.

Responsibilities

• Greet Macy’s Santaland guests with cheerful disposition.
• Answer questions from visitors entering the attraction.
• Review guest reservations and check in guests on proprietary equipment.
• Assist guests with creating a reservation as needed.
• Maintain a cheerful demeanor while working in front of guests.
• Direct and expedite guest entry into the queue line.
• Entertain guests while waiting in queue lines.

Skills

Customer service

Communication

Crowd control

Cheerful demeanor

Job description

Macy's Santaland Usher is an ambassador role within the Macy’s Santaland attraction, responsible for greeting, assisting, and entertaining guests while performing crowd management duties.

Candidates must pass background checks and be available for evenings and weekends during the holiday season, performing in costumed attire as required by Macy’s. This role focuses on guest service, entertainment, and orderly guest flow.