Holiday Santaland Usher: Guest Service & Crowd Cheer

Playbill, Inc.; New York (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

Macy’s Santaland FOH Usher is an ambassador of Santaland who helps spread cheer and goodwill among guests while performing essential operational duties for the attraction. The role focuses on customer service, entertainment, and crowd control across the Macy’s Santaland experience.

You will greet and check in all guests, assist with reservations, and remain in Usher costume while in character. Background checks are required, with possible evening and weekend shifts during the holiday season.

Qualifications

• Background checks required.
• Evenings and weekends availability during the holiday season.

Responsibilities

• Greet all Macy’s Santaland guests with cheerful holiday disposition.
• Answer questions from visitors entering the attraction.
• Review guest reservations and check in guests on proprietary equipment.
• Assist guests with creating a reservation as needed.
• Always maintain a cheerful, upbeat demeanor while working in the attraction in front of guests.
• Maintain secular conversations with guests.
• Always be in Usher costume or uniform (provided by Macy’s).
• Always remain in character.
• Memorize and perform light scripted dialogue that pertain to various areas throughout the attraction.
• Direct and expedite guest entry into the queue line.
• Assist with crowd control while maintaining a cheerful disposition.
• Entertain guests while waiting in queue lines.

Job description

Macy’s Santaland FOH Usher is an ambassador of Santaland who helps spread cheer and goodwill among guests while performing essential operational duties for the attraction. The role focuses on customer service, entertainment, and crowd control across the Macy’s Santaland experience.

You will greet and check in all guests, assist with reservations, and remain in Usher costume while in character. Background checks are required, with possible evening and weekend shifts during the holiday season.