Holiday Catering Support Specialist (Seasonal)

Franchise World Headquarters, LLC; Shelton (CT); On-site; USD 19,000 - 25,000; Part time

Job summary

Subway is seeking a Seasonal Catering Support Administrator to handle inbound phone orders for the holiday catering program with TJX brands. You will enter orders, advise on the right catering options, and ensure accuracy in the ordering system.

This temporary contract runs from November 10, 2026 through January 8, 2027. You must be available Monday–Friday, 8:30 AM–5:00 PM, with 4 days onsite in Shelton, CT, and flexibility to work 9:30 AM–6:00 PM as needed.

Qualifications

• High school diploma or equivalent.
• 1-2 years in customer service, sales, or order-taking; call center, catering, or food service is a plus.
• Strong verbal and written communication; professional on every call and email.
• Customer service skills with empathy for complaints.
• Detail-oriented and highly organized with good time management.
• Sales-minded; comfortable making recommendations and using multiple systems.

Responsibilities

• Answer incoming customer calls, take catering orders, and enter them accurately in the ordering portal.
• Learn full catering program and offer expert recommendations to grow each order.
• Work across phone lines, the ordering portal, email, and internal resources to provide accurate information.
• Resolve customer issues quickly and handle complaints with empathy to protect sales.
• Keep complete documentation of every order and update customer data as needed.
• Support other catering and non-traditional projects during downtime.

Skills

Customer service

Call center

Order taking

Sales-oriented

Multi-system navigation

Verbal & written communication

Education

High school diploma or equivalent

Tools

Ordering portal

Phone lines

Job description

Subway is seeking a Seasonal Catering Support Administrator to handle inbound phone orders for the holiday catering program with TJX brands. You will enter orders, advise on the right catering options, and ensure accuracy in the ordering system.

This temporary contract runs from November 10, 2026 through January 8, 2027. You must be available Monday–Friday, 8:30 AM–5:00 PM, with 4 days onsite in Shelton, CT, and flexibility to work 9:30 AM–6:00 PM as needed.