Holiday Assistance Coordinator

SSYMCA; Quincy (MA); On-site; USD 22,000 - 31,000; Part time

Job summary

SSYMCA in Quincy, MA is seeking a Seasonal Holiday Assistance Program Coordinator (Part Time) to support up to 800+ children with gifts, clothing, and additional support. The role runs mid-September through late December, with 20–30 hours per week and a pay rate of $19 per hour.

Responsibilities include coordinating intake, partnering with agencies, managing adopt-a-family activities, organizing gifts, and scheduling pick-ups and deliveries with families and volunteers.

Qualifications

• Passion to help others in the community.
• Strong written and verbal communication skills; comfortable speaking with families, donors, and community partners.
• Excellent organizational skills; ability to manage multiple family cases, schedules, and inventories.
• Computer experience: Microsoft Office Suite (Word, Excel); comfortable using tablets for intake/check-in.
• Basic knowledge of SGA operating system and willingness to learn.
• This is an in-person role requiring regular on-site presence at the branch and North Pole locations.
• Flexibility in schedule, some evenings and weekends during holidays.

Responsibilities

• Collect intake packets and register participants for the H.A.P.
• Work with partner agencies to share family needs.
• Help manage the “adopt a family” program and gift cataloging.
• Organize and catalog gifts for families prior to pickup.
• Coordinate pickup/delivery times with adopted families.
• Recruit organizations/individuals to adopt a family or child.
• Coordinate staff/volunteers for North Pole events and delivery service.

Skills

Communication skills

Organizational skills

Microsoft Office

Tablets for intake

SGA OS knowledge

On-site role

Evenings/weekends availability

Bilingual a plus

Tools

Microsoft Word

Microsoft Excel

iPad/tablet usage

Job description

Job Details

Job Location: Quincy, MA 02169

Position Type: Part Time

Salary Range: $19.00 - $19.00 Hourly

A seasonal role which is perfect for a current employee looking to add some hours to their work week within your Y. The Holiday Assistance Program Coordinator will work closely with other Y leadership staff for the registration and administration of our famous “Holiday Assistance Program” to support up to 800+ kids with holiday gifts, clothing, and additional support. This role will fill your heart with the Holiday Spirit!

CORE EXPECTATIONS

• Duration: Mid-September through late December
• Hours: 20–30 hours per week, with increased hours/evenings/weekends as the holidays approach
• Pay: $19 hr

PROGRAM COORDINATION, EXECUTION & DEVELOPMENT

• Collect intake packets and register participants for the H.A.P.
• Work with partner agencies to share family’s needs.
• Help manage the “adopt a family” or child program within the branches and communities we serve.
• Organize and catalog gifts for families at the North Pole Prior To pick up.
• Coordinate and facilitate pick up and / or delivery times with families that have been adopted.
• Recruit organizations and individuals to adopt a family or child.
• Work with staff and volunteers to fill a schedule of events at the North Pole and / or delivery service.

STAFF ENGAGEMENT & DEVELOPMENT

• Works directly with SSYMCA staff to ensure a successful Holiday Assistance Program. At times will act as the program lead in the absence of SSYMCA leadership.

PARTICIPANTSHIP ENGAGEMENT & DEVELOPMENT

• Builds and fosters relationships with and among organizations and individuals to take part in the program, by adopting a family or child

BUDGET & FINANCIAL MANAGEMENT

• Works within the budget determined by association leadership and / or staff. Will monitor expenses and make sure appropriate approval is given for all expenses.

FACILITY MANAGEMENT

• Will work to maintain a clean and organized North Pole to allow for ease of access and use during the program.

VOLUNTEER DEVELOPMENT

• Builds and further develops volunteer capacity, sharing the social responsibility.

COMMUNITY INVOLVEMENT & SUPPORT

• Will help assists in YMCA fund raising activities/events and engages in collaborative relationships with community organizations in order to strengthen support and build community.

Qualifications

• Passion to help others in the community.
• Strong written and verbal communication skills; comfortable speaking with families, donors, and community partners.
• Excellent organizational skills, with the ability to manage multiple family cases, schedules, and inventories simultaneously.
• Computer experience required: Microsoft Office Suite (Word, Excel), plus comfort using iPads and other tablets for intake and check-in.
• A basic knowledge of SGA operating system / the wiliness to learn.
• This is an in-person role requiring regular on-site presence at the branch and North Pole location(s).
• Flexibility in schedule as the holidays approach. Some evenings and weekends needed for pick up and drop off activities.
• The ability to develop positive, effective working relationships with, staff, volunteers, participants, community leaders and other agencies are critical to this position.
• Effective teaching skills, the ability to deliver leadership and a high level of enthusiasm are required.
• Attention to detail and reporting accuracy important given the volume of intake paperwork and gift cataloging for up to 400 families.
• Reliable transportation (and possibly a valid driver's license) if the role involves delivery coordination or site visits.
• Comfort with public-facing/customer service situations dealing families, donors, and volunteers under sometimes emotional or high-pressure circumstances.
• Bilingual a plus (if your service area has a significant non-English-speaking population).

PHYSICAL DEMANDS

• The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to stand; walk and talk and hear. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, or crouch.