Holiday Assistance Coordinator

Ssymca; Germantown (MA); On-site; USD 22,000 - 30,000; Part time

Job summary

SSYMCA is seeking a Seasonal Holiday Assistance Program Coordinator in Germantown/Quincy, MA. This part-time, on-site role supports up to 800+ children by coordinating gift drives, registrations, and community partnerships from mid-September through late December.

Working 20–30 hours per week with occasional evenings and weekends, you will lead adoptions, manage gifts, coordinate pickups, and collaborate with staff, volunteers, and partner agencies to spread holiday cheer.

Qualifications

• Passion to help others in the community.
• Strong written and verbal communication skills; comfortable speaking with families, donors, and community partners.
• Excellent organizational skills, with the ability to manage multiple family cases, schedules, and inventories simultaneously.
• Computer experience required: Microsoft Office Suite (Word, Excel), plus comfort using iPads and other tablets for intake and check-in.
• A basic knowledge of SGA operating system / the wiliness to learn.
• This is an in-person role requiring regular on-site presence at the branch and North Pole location(s).
• Flexibility in schedule as the holidays approach. Some evenings and weekends needed for pick up and drop off activities.
• The ability to develop positive, effective working relationships with, staff, volunteers, participants, community leaders and other agencies are critical to this position.
• Effective teaching skills, the ability to deliver leadership and a high level of enthusiasm are required.

Responsibilities

• Collect intake packets and register participants for the H.A.P.
• Work with partner agencies to share family’s needs.
• Help manage the “adopt a family” or child program within the branches and communities we serve.
• Organize and catalog gifts for families at the North Pole Prior To pick up.
• Coordinate and facilitate pick up and / or delivery times with families that have been adopted.
• Recruit organizations and individuals to adopt a family or child.
• Work with staff and volunteers to fill a schedule of events at the North Pole and / or delivery service.
• Works directly with SSYMCA staff to ensure a successful Holiday Assistance Program. At times will act as the program lead in the absence of SSYMCA leadership.
• Builds and fosters relationships with and among organizations and individuals to take part in the program, by adopting a family or child.
• Works within the budget determined by association leadership and / or staff. Will monitor expenses and make sure appropriate approval is given for all expenses.
• Will work to maintain a clean and organized North Pole to allow for ease of access and use during the program.
• Builds and further develops volunteer capacity, sharing the social responsibility.
• Will help assists in YMCA fund raising activities/events and engages in collaborative relationships with community organizations in order to strengthen support and build community.

Skills

Help others

Strong communication

Excellent organization

Public/customer service

Flexibility in schedule

Interpersonal skills

Ability to manage multiple families

Tools

MS Office

iPads/tablets

SGA OS

Job description

Job Details

Job Location: Germantown - Quincy, MA 02169

Position Type: Part Time

Salary Range: $19.00 - $19.00 Hourly

A seasonal role which is perfect for a current employee looking to add some hours to their work week within your Y. The Holiday Assistance Program Coordinator will work closely with other Y leadership staff for the registration and administration of our famous “Holiday Assistance Program” to support up to 800+ kids with holiday gifts, clothing, and additional support. This role will fill your heart with the Holiday Spirit!

CORE EXPECTATIONS:

• Duration: Mid-September through late December
• Hours: 20–30 hours per week, with increased hours/evenings/weekends as the holidays approach
• Pay: $19 hr

PROGRAM COORDINATION, EXECUTION & DEVELOPMENT

• Collect intake packets and register participants for the H.A.P.
• Work with partner agencies to share family’s needs.
• Help manage the “adopt a family” or child program within the branches and communities we serve.
• Organize and catalog gifts for families at the North Pole Prior To pick up.
• Coordinate and facilitate pick up and / or delivery times with families that have been adopted.
• Recruit organizations and individuals to adopt a family or child.
• Work with staff and volunteers to fill a schedule of events at the North Pole and / or delivery service.

STAFF ENGAGEMENT & DEVELOPMENT

• Works directly with SSYMCA staff to ensure a successful Holiday Assistance Program. At times will act as the program lead in the absence of SSYMCA leadership.

PARTICIPANTSHIP ENGAGEMENT & DEVELOPMENT

• Builds and fosters relationships with and among organizations and individuals to take part in the program, by adopting a family or child.

BUDGET & FINANCIAL MANAGEMENT

• Works within the budget determined by association leadership and / or staff. Will monitor expenses and make sure appropriate approval is given for all expenses.

FACILITY MANAGEMENT

• Will work to maintain a clean and organized North Pole to allow for ease of access and use during the program.

VOLUNTEER DEVELOPMENT

• Builds and further develops volunteer capacity, sharing the social responsibility.

COMMUNITY INVOLVEMENT & SUPPORT

• Will help assists in YMCA fund raising activities/events and engages in collaborative relationships with community organizations in order to strengthen support and build community.

Qualifications

• Passion to help others in the community.
• Strong written and verbal communication skills; comfortable speaking with families, donors, and community partners.
• Excellent organizational skills, with the ability to manage multiple family cases, schedules, and inventories simultaneously.
• Computer experience required: Microsoft Office Suite (Word, Excel), plus comfort using iPads and other tablets for intake and check-in.
• A basic knowledge of SGA operating system / the wiliness to learn.
• This is an in-person role requiring regular on-site presence at the branch and North Pole location(s).
• Flexibility in schedule as the holidays approach. Some evenings and weekends needed for pick up and drop off activities.
• The ability to develop positive, effective working relationships with, staff, volunteers, participants, community leaders and other agencies are critical to this position.
• Effective teaching skills, the ability to deliver leadership and a high level of enthusiasm are required.

Attention to detail and reporting accuracy important given the volume of intake paperwork and gift cataloging for up to 400 families.

Reliable transportation (and possibly a valid driver's license) if the role involves delivery coordination or site visits.

Comfort with public-facing/customer service situations dealing with families, donors, and volunteers under sometimes emotional or high-pressure circumstances.

Bilingual a plus (if your service area has a significant non-English-speaking population).

PHYSICAL DEMANDS

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to stand; walk and talk and hear. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, or crouch.