Holiday Assistance Coordinator

South Shore YMCA; Quincy (MA); On-site; USD 22,000 - 30,000; Part time

Job summary

South Shore YMCA in Quincy, MA is seeking a Seasonal Holiday Assistance Program Coordinator to support registration and administration of the Holiday Assistance Program (HAP), aiding 800+ kids with gifts, clothing, and support.

The role runs mid-September through late December, averages 20–30 hours per week, with evenings/weekends as needed, and pays $19 per hour. This position requires on-site work at branches and North Pole locations.

Qualifications

• Excellent written and verbal communication with families and partners.
• Strong organizational skills to manage multiple families and schedules.
• Comfort with outreach, reporting, and event coordination.
• Some computer experience with Word and Excel; willingness to learn.
• In-person role requiring on-site presence at branches and North Pole.

Responsibilities

• Register participants and collect intake packets for the H.A.P.
• Coordinate gifts and cataloging for up to 400 families.
• Schedule pick-ups and deliveries with families and volunteers.
• Recruit organizations to adopt a family or child.
• Work with staff to plan North Pole events and delivery service.
• Monitor expenses within approved budget.

Skills

Communication skills

Organizational skills

Customer service

Public speaking

Team collaboration

Tools

Microsoft Office

iPad

Job description

A seasonal role which is perfect for a current employee looking to add some hours to their work week within your Y. The Holiday Assistance Program Coordinator will work closely with other Y leadership staff for the registration and administration of our famous “Holiday Assistance Program” to support up to 800+ kids with holiday gifts, clothing, and additional support. This role will fill your heart with the Holiday Spirit!

Core Expectations

Duration: Mid-September through late December

Hours: 20–30 hours per week, with increased hours/evenings/weekends as the holidays approach

Pay: $19 hr

PROGRAM COORDINATION, EXECUTION & DEVELOPMENT

• Collect intake packets and register participants for the H.A.P.
• Work with partner agencies to share family’s needs.
• Help manage the “adopt a family” or child program within the branches and communities we serve.
• Organize and catalog gifts for families at the North Pole Prior To pick up.
• Coordinate and facilitate pick up and / or delivery times with families that have been adopted.
• Recruit organizations and individuals to adopt a family or child.
• Work with staff and volunteers to fill a schedule of events at the North Pole and / or delivery service.

STAFF ENGAGEMENT & DEVELOPMENT

• Works directly with SSYMCA staff to ensure a successful Holiday Assistance Program. At times will act as the program lead in the absence of SSYMCA leadership.

PARTICIPANTSHIP ENGAGEMENT & DEVELOPMENT

• Builds and fosters relationships with and among organizations and individuals to take part in the program, by adopting a family or child

BUDGET & FINANCIAL MANAGEMENT

• Works within the budget determined by association leadership and / or staff. Will monitor expenses and make sure appropriate approval is given for all expenses.

FACILITY MANAGEMENT

• Will work to maintain a clean and organized North Pole to allow for ease of access and use during the program.

VOLUNTEER DEVELOPMENT

• Builds and further develops volunteer capacity, sharing the social responsibility.

COMMUNITY INVOLVEMENT & SUPPORT

• Will help assists in YMCA fund raising activities/events and engages in collaborative relationships with community organizations in order to strengthen support and build community.

Qualifications

• Passion to help others in the community.
• Strong written and verbal communication skills; comfortable speaking with families, donors, and community partners.
• Excellent organizational skills, with the ability to manage multiple family cases, schedules, and inventories simultaneously.
• Computer experience required: Microsoft Office Suite (Word, Excel), plus comfort using iPads and other tablets for intake and check-in.
• A basic knowledge of SGA operating system / the wiliness to learn.
• This is an in-person role requiring regular on-site presence at the branch and North Pole location(s).
• Flexibility in schedule as the holidays approach. Some evenings and weekends needed for pick up and drop off activities.
• The ability to develop positive, effective working relationships with, staff, volunteers, participants, community leaders and other agencies are critical to this position.
• Effective teaching skills, the ability to deliver leadership and a high level of enthusiasm are required.

Attention to detail and reporting accuracy important given the volume of intake paperwork and gift cataloging for up to 400 families.

Reliable transportation (and possibly a valid driver's license) if the role involves delivery coordination or site visits.

Comfort with public-facing/customer service situations dealing with families, donors, and volunteers under sometimes emotional or high-pressure circumstances.

Bilingual a plus (if your service area has a significant non-English-speaking population).

PHYSICAL DEMANDS

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to stand; walk and talk and hear. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, or crouch.