HOA Specialist

Paycom - ATS; Orem, Northern (UT, KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health/Vision/Dental Insurance

401(k)

Paid time off and paid holidays

Paid birthday off

Job summary

Ion Solar in Orem, UT is seeking an HOA Specialist to submit HOA applications within 24 hours of the queue and to follow up with accounts weekly to determine approval status. The role requires strong communication, organization, and problem-solving skills, with a focus on delivering timely updates to customers and coordinating with other departments to move accounts forward.

A high school diploma and customer service experience are required, and the working environment is fast-paced with

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to develop solutions to difficult problems.

Responsibilities

• Submit all HOA applications within 24 hours of hitting the queue.
• Follow up with accounts weekly to determine approval status.
• Communicate with all customers in the queue weekly to provide updates and answer questions.
• Communicate with other departments clearly to determine what is needed to move the account forward.
• Maintain both personal and team email - respond to all communication within 48 hours.

Skills

Verbal and written communication

Interpersonal skills

Customer service

Organization

Time management

Education

High school diploma or equivalent

Customer service experience

Solar experience preferred

Job description

# HOA SpecialistUT Corp - Orem, UT 84057## OverviewSalary Range$15.00 HourlyPosition TypeFull TimeEducation LevelHigh School## DescriptionION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.The HOA team contributes to Ion Solar by accurately and efficiently submitting HOA applications, following up with HOAs to obtain approvals, and communicating clearly with the customer.### **Duties/Responsibilities:*** Submit all HOA applications within 24 hours of hitting the queue* Follow up with accounts weekly to determine approval status* Communicate with all customers in the queue weekly to provide updates and answer questions.* Communicate with other departments clearly to determine what is needed to move the account forward.* Maintain both personal and team email - respond to all communication within 48 hours.### **Required Skills/Abilities:*** Excellent verbal and written communication skills.* Excellent interpersonal and customer service skills.* Excellent organizational skills and attention to detail.* Excellent time management skills with a proven ability to meet deadlines.* Ability to develop solutions to difficult problems### **Education and Experience:*** A high school diploma or equivalent is required* Customer service experience required* Solar experience preferred### **Working Conditions:**Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.### **Compensation/Benefits:*** Competitive wages* Health/Vision/Dental Insurance* 401(k)* Paid time off and paid holidays* Paid birthday offION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.## Qualifications#IND123