Permitting Crew Member

Paycom - ATS; Orem (UT); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Health Vision Dental Insurance

401(k)

Paid time off and holidays

Birthday off

Job summary

ION Solar is seeking a detail-oriented customer service coordinator in Orem, UT to support permit processes and account coordination in a fast-paced office environment. Responsibilities include submitting permit applications within 24 hours of queue, following up weekly on approvals, updating customers, and coordinating with other departments to move accounts forward.

Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Strong written and verbal communication.

Responsibilities

• Submit permit applications within 24 hours.
• Follow up with accounts weekly to determine approval status.
• Provide weekly updates to customers in the queue.
• Coordinate with other departments to move accounts forward.
• Respond to all communications within 48 hours.

Skills

Verbal & written comms

Interpersonal skills

Customer service

Organization

Time management

Problem solving

Education

High school diploma or equivalent

Job description

Job Details: Job Location: UT Corp - Orem, UT, Salary Range: $16.00 - $17.00, ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.

Duties/Responsibilities:

• Submit all permit applications within 24 hours of hitting the queue


• Follow up with accounts weekly to determine approval status


• Communicate with all customers in the queue weekly to provide updates and answer questions.


• Communicate with other departments clearly to determine what is needed to move the account forward.


• Maintain both personal and team email - respond to all communication within 48 hours.

Required Skills/Abilities:

• Excellent verbal and written communication skills.


• Excellent interpersonal and customer service skills.


• Excellent organizational skills and attention to detail.


• Excellent time management skills with a proven ability to meet deadlines.


• Ability to develop solutions to difficult problems

Education and Experience:

• A high school diploma or equivalent is required


• Customer service experience required

Working Conditions:

Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks. Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.

Compensation/Benefits:

• Competitive wages


• Health/Vision/Dental Insurance


• 401(k)


• Paid time off and paid holidays


• Paid birthday off

ION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.

Qualifications: #IND123