HOA Community Director

Associa; Richardson (TX); On-site; USD 110,000 - 180,000; Full time

Job summary

Associa in Richardson, TX seeks a Community Director to lead and develop a team of Portfolio Managers, strengthening performance and client retention. This hands‑on leader mentors managers, builds team stability, and drives operational consistency in a dynamic office.

Responsibilities include coaching, driving accountability, and partnering with senior leadership on retention and client satisfaction, while escalating complex community and board matters as needed.

Qualifications

• Bachelor’s Degree required.
• Master of Business Administration Degree preferred.
• 7 - 10 years of directly related or closely related experience.
• 5 - 7 years of Management and/or Supervisory experience.
• 5 – 7 years of Community Association experience.

Responsibilities

• Lead, coach, and develop a team of Portfolio Managers, many of whom are early in their careers.
• Drive team performance, accountability, and professional growth.
• Partner with senior leadership to improve employee retention and client satisfaction.
• Serve as an escalation point for complex community and board matters.

Skills

Coaching & development

Team mentoring

Structure & accountability

Client relationships

Leadership style

GAAP knowledge

MS Office expert

Staffing decisions

Internal collaboration

Board relationships

Time management

Discretion

Detail oriented

Communication skills

Education

Bachelor's Degree

MBA preferred

Tools

Microsoft Office

Job description

We are seeking a Community Director to lead and develop a team of Portfolio Managers within our Richardson office. This role is a key leadership position focused on strengthening team performance, supporting newer managers, and driving client retention across a growing portfolio.

This is an opportunity for a hands‑on leader who thrives in developing talent, building team stability, and improving operational consistency in a dynamic environment.

What We’re Looking For

• Strong coaching and team development capability
• Experience leading or mentoring community managers, portfolio managers, or similar roles
• Ability to bring structure, consistency, and accountability to a growing or evolving team
• Comfort navigating complex client relationships and resolving escalations
• A proactive, solution‑oriented leadership style

Why This Role

• Opportunity to step into a true leadership role with the ability to influence team structure and performance
• Visibility with senior leadership and the ability to help shape the direction of the office
• Support from experienced leadership and shared services teams
• Strong training and onboarding program provided
• A chance to make a meaningful impact on both employee development and client experience

Key Responsibilities

• Lead, coach, and develop a team of Portfolio Managers, many of whom are early in their careers
• Drive team performance, accountability, and professional growth
• Partner with senior leadership to improve employee retention and client satisfactionServe as an escalation point for complex community and board matters

Knowledge and Skills

• Knowledge of GAAP at a proficient level.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
• Evaluate staffing needs and participate in hiring and team structuring decisions
• Collaborate with internal teams, including the Client Shared Service Center (CSSC), to ensure operational alignment and service delivery
• Build strong relationships with board members, vendors, and internal stakeholders
• Other duties as assigned
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert l evel.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.

Requirements

Education and Experience

• Ba chelor’s Degree Required
• Ma ster of Business Administration Degree Preferred
• 7 - 10years of directly related or closely related experience
• 5 - 7 years of Management and/or Supervisory experience
• 5 – 7 years of Community Association experience

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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