Senior Community Director: Grow Teams & Client Success

Associa; Richardson (TX); On-site; USD 110,000 - 180,000; Full time

Job summary

Associa in Richardson, TX seeks a Community Director to lead and develop a team of Portfolio Managers, strengthening performance and client retention. This hands‑on leader mentors managers, builds team stability, and drives operational consistency in a dynamic office.

Responsibilities include coaching, driving accountability, and partnering with senior leadership on retention and client satisfaction, while escalating complex community and board matters as needed.

Qualifications

• Bachelor’s Degree required.
• Master of Business Administration Degree preferred.
• 7 - 10 years of directly related or closely related experience.
• 5 - 7 years of Management and/or Supervisory experience.
• 5 – 7 years of Community Association experience.

Responsibilities

• Lead, coach, and develop a team of Portfolio Managers, many of whom are early in their careers.
• Drive team performance, accountability, and professional growth.
• Partner with senior leadership to improve employee retention and client satisfaction.
• Serve as an escalation point for complex community and board matters.

Skills

Coaching & development

Team mentoring

Structure & accountability

Client relationships

Leadership style

GAAP knowledge

MS Office expert

Staffing decisions

Internal collaboration

Board relationships

Time management

Discretion

Detail oriented

Communication skills

Education

Bachelor's Degree

MBA preferred

Tools

Microsoft Office

Job description

Associa in Richardson, TX seeks a Community Director to lead and develop a team of Portfolio Managers, strengthening performance and client retention. This hands‑on leader mentors managers, builds team stability, and drives operational consistency in a dynamic office.

Responsibilities include coaching, driving accountability, and partnering with senior leadership on retention and client satisfaction, while escalating complex community and board matters as needed.