Administrative Assistant

AAM Brand; Myrtle Beach (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Associated Asset Management (AAM), LLC in Myrtle Beach seeks a detail-oriented administrative assistant to support Community Managers and help communities run smoothly. You will deliver customer service, assist residents, and handle essential clerical tasks for HOA operations.

Responsibilities include preparing and mailing violation letters, scheduling Board meetings, maintaining files, and coordinating vendors.

Qualifications

• 3 years of full-time administrative support experience in a professional office environment with customer service exposure.
• Experience handling multiple tasks, meeting deadlines, and maintaining organized records.
• High School diploma or higher required; HOA or Property Management experience preferred.

Responsibilities

• Provide direct administrative support to Community Managers to meet community standards.
• Handle customer inquiries and ensure effective, long-term solutions.
• Assist residents via phone and email; maintain spreadsheets and prepare correspondence.
• Prepare and mail violation letters; coordinate Board of Directors meetings and packets.
• Maintain organized records and deadlines; work with vendors to obtain bids as directed by the manager.

Skills

Customer service

Multitasking

Organization

Communication

Microsoft Office

Education

High School or better

Tools

Microsoft Office Suite

Database systems

Job description

Description

Join a trusted industry leader with over 36 years of excellence in professional HOA management! AAM specializes in the strategic planning and management of master-planned, single-family, condominium, and active adult communities nationwide, with a strong culture focused on employee growth and high performance.

We’re seeking a detail-oriented professional to support Community Managers and help communities run smoothly. In this role, you’ll deliver excellent customer service, assist residents, prepare and send violation letters, and manage key administrative tasks that keep operations organized and communities thriving.

Position Summary

Primarily responsible for providing administrative assistance to assigned Community Manager(s) which includes customer service, preparing/mailing violation letters and overall administrative duties that lead to the success of on-going projects.

Position Responsibilities

• Provides direct support to assigned Community Managers in order to meet community standards.
• Addresses customer issues and ensures effective, long-term solutions.
• Provides customer service to homeowners via phone and email.
• Provides support to community managers which includes answering phones/returning calls, composing correspondence, sending/receiving faxes, creating and maintaining spreadsheets, etc.
• Maintains an effective process for tracking architectural submittals.
• Arranges Board of Directors (BOD) meetings (times/locations) and prepares all correspondence necessary to notify parties and updates, prepares and mails BOD meeting packets.
• Ensures necessary information is organized and accessible to Community Managers on the day of BOD meetings.
• Works with vendors to provide direction and collect bids per the manager.
• Designs brochures, pamphlets, handouts, etc. for communities.
• Maintains strict adherence to community and company deadlines.
• Provides relief to front receptionist.
• Performs other related duties as directed.

Knowledge, Skills and Abilities

• Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a fast-paced, demanding environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to interact and work positively and effectively with homeowners and staff at all levels.
• Advanced communication skills both verbal and written.
• Superior customer service skills and phone etiquette.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Primarily sitting at workstation utilizing a computer in an office setting.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.

Behaviors

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

Inspired to perform without outside help

Education

High School or better.

Experience

Required

• 3 years: Full time, paid, professional experience working in an administrative support role within a professional office environment involving customer service in person and over the phone.

Preferred

• 2 years: Full time, paid, professional experience working in an administrative support role within an HOA/Property Management environment.

Equal Opportunity Employer
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