Community Experience & Operations Specialist

The Management Trust; Gold River (CA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

The Management Trust in Gold River, CA is seeking a Community Support Specialist to deliver exceptional customer service and administrative support for multiple communities.

You will handle work orders, ARC requests, amenity coordination, and board/committee interactions while documenting actions and maintaining records. A strong MS Office skill set and multi-tasking ability are essential for success.

Qualifications

• High School Diploma or equivalent; Associate’s Degree preferred.
• 1-4 years administrative support experience.
• Proficient in Microsoft Office.
• Ability to identify and prioritize tasks.
• Multi-task across multiple communities with varying rules.

Responsibilities

• Receive and route inquiries about work orders, ARC requests, and Association duties.
• Maintain current community information in the system and Welcome Packet.
• Process complex work orders with board/committee or vendor involvement and log actions.
• Monitor ARC applications and maintain records; manage access devices and amenity reservations.
• Provide first escalation for homeowner calls and cover receptionist duties as needed.

Skills

Administrative support

MS Office

Multitasking

Conflict resolution

Organization

Communication

Team player

Attendance

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

Job description

The Management Trust in Gold River, CA is seeking a Community Support Specialist to deliver exceptional customer service and administrative support for multiple communities.

You will handle work orders, ARC requests, amenity coordination, and board/committee interactions while documenting actions and maintaining records. A strong MS Office skill set and multi-tasking ability are essential for success.