AR Account Manager - Mortgage & HOA Solutions

Breckenridge Grand Vacations; Breckenridge (CO); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off (PTO)

Sick leave

Volunteer Time Off

Tuition Reimbursement

Employee Wellness programs

Ski/Rec center perks

Job summary

Breckenridge Grand Vacations is seeking an Account Manager in our Accounts Receivable Management team. This onsite role focuses on auditing accounts, resolving mortgage and HOA inquiries, processing payments, and delivering outstanding service to Owners.

You will maintain accurate notes, stay compliant with policy and regulatory standards, and collaborate with teammates on complex accounting issues. A detail-oriented, customer-focused approach helps turn potential frustrations into positive

Qualifications

• 1-year certificate from college or technical school in finance, accounting, business or related field; OR minimum 1 year of experience/training in accounts receivable or finance; OR equivalent combination of education and experience
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to navigate databases and perform online research
• Strong verbal and written communication skills
• Basic math skills (calculating interest, percentages, balances)
• Ability to handle high call volumes and multitask in a fast-paced environment

Responsibilities

• Audit and verify new accounts in the Accounts Receivable (AR) vendor database for accuracy
• Monitor and address mortgage accounts over 30 days past due, ensuring timely resolution
• Process incoming payments and assist with Deed of Trust releases
• Serve as the primary contact for owner inquiries regarding mortgages, HOA accounts, and loan details (balances, payoffs, fees)
• Respond to emails, calls, and letters promptly while maintaining professionalism and confidentiality
• Provide clear, accurate information and elevate unresolved issues as needed
• Maintain detailed, accurate notes in tracking software for all owner interactions
• Assist with HOA deed recoveries, bankruptcies, and resale/trade-in processes
• Ensure compliance with company policies, industry regulations, and data security standards
• Collaborate with team members to resolve complex accounting issues
• Crosstrain in other AR functions to provide backup support when needed
• Assist with special projects, reporting, and process improvements
• Process overpayment refunds and update account records
• Support Sales and Customer Service teams with owner-related resolutions
• Attend training sessions and meetings to stay updated on company policies and industry trends

Skills

Microsoft Office

Verbal communication

Written communication

Multitasking

Customer service

Education

Finance/accounting certificate (1-year)

Tools

QuickBooks

Yardi

Job description

Breckenridge Grand Vacations is seeking an Account Manager in our Accounts Receivable Management team. This onsite role focuses on auditing accounts, resolving mortgage and HOA inquiries, processing payments, and delivering outstanding service to Owners.

You will maintain accurate notes, stay compliant with policy and regulatory standards, and collaborate with teammates on complex accounting issues. A detail-oriented, customer-focused approach helps turn potential frustrations into positive