HME Customer Service: Associate Manager & Ops Leader

Banner Health; United States; Remote; USD 34,000 - 50,000; Full time

Job summary

Banner Health's HME Customer Relations team seeks an Associate Manager who thrives in fast-paced environments and is passionate about developing others. You’ll monitor workloads, staffing, and service levels while collaborating across departments to improve workflows and operations.

This role leads the client services center, ensuring plan member rights and responsibilities, overseeing training, performance reviews, and compliance with HIPAA and ERISA, and coordinating reporting to drive

Qualifications

• Associates degree in healthcare, business, or related field.
• Three to five years experience in a high-volume call center.
• One to two years experience leading or supervising a team.
• Excellent oral, written and interpersonal communication and customer service skills; strong reporting skills.

Responsibilities

• Hires, trains, conducts performance reviews and manages day-to-day workflow.
• Supervises client services to provide accurate information on benefits programs and care coordination.
• Monitors call statistics and generates departmental reports to ensure coverage and quality.
• Develops and maintains department policies and standards.
• Supervises customer service calls to ensure quality and adherence to guidelines.
• Collaborates with facilities and departments to ensure efficient operations and stakeholder satisfaction.

Skills

Leadership

Communication

Coaching

Reporting

Education

Associates degree in healthcare or business

Tools

Reporting software

Job description

Banner Health's HME Customer Relations team seeks an Associate Manager who thrives in fast-paced environments and is passionate about developing others. You’ll monitor workloads, staffing, and service levels while collaborating across departments to improve workflows and operations.

This role leads the client services center, ensuring plan member rights and responsibilities, overseeing training, performance reviews, and compliance with HIPAA and ERISA, and coordinating reporting to drive