HIV Care Navigator (Non-Medical Case Manager)

55 Research Institute at Nationwide Children's Hospital; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Nationwide Children’s Hospital seeks a non-medical case manager to support HIV/AIDS clients in Ohio. The role focuses on coordination, access to services, and retention in care, with emphasis on reducing stigma and promoting self-sufficiency.

You will screen for healthcare needs by phone, connect clients to programs, educate families on self-management, and document in the electronic medical record while collaborating with a multidisciplinary team.

Qualifications

• High School diploma required; healthcare background preferred.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office applications.

Responsibilities

• Initiates telephone contact and completes a health risk assessment.
• Escalates complex or urgent needs to a supervisor.
• Connects patients to the right program once needs are identified.
• Develops individualized self-management skills to patients and families through education and resource provision.
• Documents within the electronic medical record.
• Participates in orientation and continuing education of staff and students as appropriate.

Skills

Communication

Computer literacy

Matrix teamwork

Diversity awareness

Healthcare terminology

Education

High School diploma

Healthcare background preferred

Tools

Outlook

Word

PowerPoint

Excel

Teams

Job description

Nationwide Children’s Hospital seeks a non-medical case manager to support HIV/AIDS clients in Ohio. The role focuses on coordination, access to services, and retention in care, with emphasis on reducing stigma and promoting self-sufficiency.

You will screen for healthcare needs by phone, connect clients to programs, educate families on self-management, and document in the electronic medical record while collaborating with a multidisciplinary team.