Non-Medical Case Manager FACES/HIV Program

55 Research Institute at Nationwide Children's Hospital; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Nationwide Children’s Hospital seeks a non-medical case manager to support HIV/AIDS clients in Ohio. The role focuses on coordination, access to services, and retention in care, with emphasis on reducing stigma and promoting self-sufficiency.

You will screen for healthcare needs by phone, connect clients to programs, educate families on self-management, and document in the electronic medical record while collaborating with a multidisciplinary team.

Qualifications

• High School diploma required; healthcare background preferred.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office applications.

Responsibilities

• Initiates telephone contact and completes a health risk assessment.
• Escalates complex or urgent needs to a supervisor.
• Connects patients to the right program once needs are identified.
• Develops individualized self-management skills to patients and families through education and resource provision.
• Documents within the electronic medical record.
• Participates in orientation and continuing education of staff and students as appropriate.

Skills

Communication

Computer literacy

Matrix teamwork

Diversity awareness

Healthcare terminology

Education

High School diploma

Healthcare background preferred

Tools

Outlook

Word

PowerPoint

Excel

Teams

Job description

Overview:

Non-medical case management is an HRSA support service that provides a range of client-centered activities focused on improving access to and retention in needed core medical and support services for people living with HIV/AIDS in Ohio. The primary objective is to provide coordination, guidance, and assistance in accessing medical, social, community, legal, financial, employment, vocational, and/or other needed services. Case manager priorities will focus on retaining clients in care and maintaining viral suppression. Case managers are to ensure that individuals in Ohio who are living with HIV/AIDS can access high-quality essential support services, without encountering stigma or discrimination, resulting in increased and sustained self-sufficiency, improved outcomes, and quality of life.

Job Description Summary:

Screens for healthcare needs and connects to related programs and resources. Interacts daily primarily via telephone and electronic communication.

Job Description:

• Initiates telephone contact and completes a health risk assessment.
• Escalates complex or urgent needs to a supervisor.
• Connects patients to the right program once needs are identified.
• Develops individualized self-management skills to patients and families through education and resource provision.
• Provides organization of electronic communication related to survey results of the health risk assessment.
• Documents within the electronic medical record.
• Participates in orientation and continuing education of staff and students as appropriate.

Education Requirement:

High School diploma, required. Background in health care, public health, or related clinical field, preferred.

Skills:

• Ability to communicate (verbally and written), clearly convey information to team members, healthcare providers, and families with professionalism and tact.
• Computer literate with working knowledge of Microsoft products (i.e. Outlook, Word, PowerPoint, Excel, and Teams).
• Ability to work within a multidiscipline matrix.
• Ability to relate to diverse age and demographic backgrounds.
• Basic knowledge of healthcare terminology.

Experience:

• Experience working in healthcare in a patient facing role, preferred.

Physical Requirements:

• OCCASIONALLY: Bend/twist, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Electricity, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel
• FREQUENTLY: Color vision, Depth perception, Peripheral vision, Standing, Walking
• CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.