Historic Carriage Interpreter & Guest Experience Guide

Biltmore Workforce Management; Asheville (NC); On-site; USD 16,531 - 24,796; Part time

Job summary

Biltmore Estate seeks interpreters for its Carriage Program to enrich guest experiences with engaging historical interpretation during carriage rides. You will warmly greet guests, navigate safety protocols and help with boarding while highlighting estate history and local flora and fauna.

Beyond guiding tours, duties include assisting with horse care, barn maintenance and occasional special projects, all while delivering world-class service to guests on weekends and holidays.

Qualifications

• High school diploma (or GED).
• At least 1 year of related experience; 2 years in historic interpretation preferred.
• Knowledge of horses and equestrian care strongly preferred.
• Outstanding guest service and communication skills.
• Must obtain AED, CPR and First Aid certification.
• Valid driver's license and clean driving record for last 3 years; age 19+.

Responsibilities

• Assist driver with feeding, grooming, harnessing and hitching horses to the carriage.
• Follow daily schedule for horses, carriages and drives.
• Maintain safety policies; carry radio, first aid kit and other gear.
• Greet guests, confirm departure times and collect liability waivers as needed.
• Instruct guests on boarding safely and assist their entry onto the carriage.
• Provide historical interpretation and point out flora/fauna during the ride.
• Assist guests with unloading and thank them for visiting.
• Keep barn, stalls and guest areas clean and organized; store equipment properly.
• Assist driver with post-ride tasks and closing procedures; help with other projects as needed.
• Support other guest services and special events as required.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Problem solving

Education

High school diploma or GED

AED/CPR/First Aid certification

Job description

Biltmore Estate seeks interpreters for its Carriage Program to enrich guest experiences with engaging historical interpretation during carriage rides. You will warmly greet guests, navigate safety protocols and help with boarding while highlighting estate history and local flora and fauna.

Beyond guiding tours, duties include assisting with horse care, barn maintenance and occasional special projects, all while delivering world-class service to guests on weekends and holidays.