Remote Reservations & Guest Experience Agent

Biltmore Workforce Management; Asheville (NC); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Biltmore is seeking a Reservation Sales Agent to handle inbound calls about tickets, passes, activities, and events for guests planning visits to the Asheville estate.

The starting pay is $17.09 per hour, with a flex schedule averaging 20-29 hours per week. After training, the role may be in office or work-from-home, with shifts throughout the week.

You will learn the reservations systems, deliver world class hospitality, and assist with guest planning for packages and stays.

Qualifications

• High school diploma required; further education preferred.
• Minimum of 1 year in guest service, sales, or reservations; call center experience preferred.
• Ability to learn reservations systems and knowledge of Asheville area.
• Excellent communication and interpersonal skills; hospitality mindset.

Responsibilities

• Answer in-bound calls with gracious hospitality and suggestive selling.
• Provide information and assist with ticketing, passes, activities, and events.
• Learn and use reservations systems; inform guests about estate and area.
• Handle transactions quickly, accurately, and with multi-tasking.
• Meet monthly department performance expectations.
• Support other department operations as needed.

Skills

Guest service

Sales

Reservations experience

Active listening

Multi-tasking

Strong communication

Education

High school diploma

Tools

Reservations systems

Job description

Biltmore is seeking a Reservation Sales Agent to handle inbound calls about tickets, passes, activities, and events for guests planning visits to the Asheville estate.

The starting pay is $17.09 per hour, with a flex schedule averaging 20-29 hours per week. After training, the role may be in office or work-from-home, with shifts throughout the week.

You will learn the reservations systems, deliver world class hospitality, and assist with guest planning for packages and stays.