Histology Field Service Pro — Travel & PM Expert

Avantik; Charleston (SC); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401K with match

Descripción de la vacante

Avantik is seeking a Field Service Engineer to service histology laboratory equipment across assigned regions and nationwide as needed. You will perform emergency repairs and preventative maintenance, coordinate with the customer and Service Coordinator, and ensure all visits meet Avantik standards.

The role requires strong mechanical aptitude, solid PC skills, and excellent verbal and written communication.

Formación

• Basic mechanical aptitude and skills.
• Basic PC skills.
• Solid verbal and written communication skills.
• Team player.
• Ability to interpret schematics and illustrated parts drawings.
• Ability to lift 50 pounds and stand for long periods.
• Travel (car provided) to customer locations.

Responsabilidades

• Perform emergency repairs and preventative maintenance according to Avantik service levels and the documented PM protocols.
• Maintain possession of proper parts inventory necessary for emergency repairs and PM tasks.
• Evaluate client labs for additional service opportunities.
• Compile necessary service reports for repairs and PM date stickers for all instruments service.
• Coordinate schedule with client and maintain communication regarding estimated time of arrival.
• Record service reports and send to Service Coordinator electronically at the time of service while onsite at the customers location.
• Follow up with Service Coordinator to ensure service documentation is up to date and complete.
• Restock inventory as parts become available. Take physical inventory of warehouse as requested.
• Attend scheduled FSE meetings as required.
• Coordinate all quotes with the office staff.
• Generate sales leads by watching for potential consumable solutions, by attentively observing client needs while on-site.
• Follow up on any pending contract renewals and PM jobs that have not yet been closed.
• Report service issues and/or customer feedback to your manager.
• Maintain an organized service vehicle ensuring successful site visits for upcoming week.

Conocimientos

Mechanical aptitude

PC skills

Verbal communication

Written communication

Team player

Schematic interpretation

Descripción del empleo

Avantik is seeking a Field Service Engineer to service histology laboratory equipment across assigned regions and nationwide as needed. You will perform emergency repairs and preventative maintenance, coordinate with the customer and Service Coordinator, and ensure all visits meet Avantik standards.

The role requires strong mechanical aptitude, solid PC skills, and excellent verbal and written communication.