Field Service Specialist

Avantik; Waterbury (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Bonus programs

Job summary

Avantik is seeking Field Service Engineers to service histology laboratory equipment across Middletown/Waterbury and surrounding areas. You will perform emergency repairs and preventive maintenance, coordinate with customers and the service team, and document service activities on-site.

Travel to customer sites is required, with a provided car. A strong communications skill set, basic mechanical ability, and teamwork are essential as you support labs to ensure fast, accurate diagnoses and high

Qualifications

• Experience in field service or similar roles preferred.
• Strong verbal and written communication skills.
• Willingness to travel to customer sites and work in labs.

Responsibilities

• Perform emergency repairs and preventative maintenance on histology equipment.
• Maintain parts inventory for on-site service and PM tasks.
• Coordinate with customers and Service Coordinator on ETA and status.
• Record service reports and update documentation on-site.
• Generate sales leads by observing client needs during visits.
• Follow up on contract renewals and PM jobs until closure.
• Maintain organized service vehicle and ensure timely site visits.

Skills

Customer service

Communication

Team player

Basic PC skills

Basic mechanical aptitude

Ability to lift 50 lbs

Job description

Our mission is to exceed our customers' expectations as their most reliable, innovative, and trusted lab resource. We achieve this by partnering with customers to solve their most pressing day-to-day challenges and always holding ourselves to a higher standard of product quality, exceptional service, and unmatched support.

This hire will support Middletown/Waterbury and surrounding area.

Summary/objective:

Field Service Engineers (FSEs) represent the company working in customer laboratories throughout their assigned region and nationwide as needed. FSEs provide service for histology laboratory equipment addressing any needs, concerns, and questions they might have. Working with their assigned Service Coordinator, coordinate schedule with customer and maintain communication regarding estimated time of arrival, job status, equipment status, and time of completion and departure from account along with their direct manager and the customer. Perform all service calls to the Avantik standards of training and protocol ensuring they are upholding company core values at all times.

Essential functions:

• Perform emergency repairs and preventative maintenance according to Avantik service levels and the documented PM protocols.
• Maintain possession of proper parts inventory necessary for emergency repairs and PM tasks
• Evaluate client labs for additional service opportunities
• Compile necessary service reports for repairs and PM date stickers for all instruments service
• Coordinate schedule with client and maintain communication regarding estimated time of arrival
• Record service reports and send to Service Coordinator electronically at the time of service while onsite at the customers location
• Follow up with Service Coordinator to ensure service documentation is up to date and complete
• Restock inventory as parts become available. Take physical inventory of warehouse as requested
• Attend scheduled FSE meetings as required
• Coordinate all quotes with the office staff
• Generate sales leads by watching for potential consumable solutions, by attentively observing client needs while on-site
• Follow up on any pending contract renewals and PM jobs that have not yet been closed
• Report service issues and/or customer feedback to your manager
• Maintain an organized service vehicle ensuring successful site visits for upcoming week
• Basic mechanical aptitude and skills
• Basic PC skills
• Solid verbal and written communication skills
• Team player
• Ability to interpret schematics and illustrated parts drawings
• Ability to lift 50 pounds and stand for long periods of time
• Travel (car is provided) is required to provide service at customer locations

*Overnight stays are required on an as needs basis to complete service needs of the customer

Avantik is an integrated medical products and services company delivering superior quality instruments, reagents, consumables, and service to the anatomic pathology market consisting of hospital, reference, and physician office laboratories in the US. The company is headquartered in Montville Township, NJ

Avantik’s experienced team and consultative partner approach integrates consumables, service, equipment, and education so that labs focus on what matters most - having everything under control in their laboratory to deliver fast and accurate diagnoses. Avantik offers a full line of consumables and reagents for the histology lab sourced and private label Avantik branded and by distribution of other brands. Avantik has serviced all brands of OEM histology lab equipment for over 40 years and offers best-in-class responsiveness and an industry leading 97% first time fix - rate

• Avantik offers a team orientated, customer service focused environment with competitive compensation, bonus programs, medical (company covers 80% of the cost), dental and vision insurance, 401K (with a match) and more

Learn more at www.avantik.com

Avantik is an Equal Opportunity Employer