HIPAA-Savvy Healthcare IT Help Desk Technician

Revel Staffing; Pasadena (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Revel Staffing is seeking an IT Help Desk specialist in Pasadena, CA. You will respond to calls, tickets, and emails from clinical staff and provide first-level support for common IT issues including password resets, VPN, and EMR/EHR access.

The role requires a HS diploma or GED and HIPAA compliance training, with 1+ year of related experience. You will document activities in the ticketing system and maintain confidentiality per policy.

Qualifications

• High school diploma or GED required.
• HIPAA compliance credential or training required.
• 1+ year of IT help desk or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues (password resets, access issues, VPN, email).
• Follow documented procedures, knowledge base articles, and internal support workflows.
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of varying technical skill levels.
• Maintain confidentiality and protect patient, employee, and organizational data per HIPAA and policies.
• Support increased ticket and call volume during peak periods, system updates, and projects.
• Assist with basic user account setup and access changes as needed.

Skills

Windows OS

Email systems

Communication skills

Customer service

Documentation

HIPAA compliance

Confidential data handling

Education

High school diploma or GED

Tools

Ticketing system

VPN

EMR/EHR access tools

Job description

Revel Staffing is seeking an IT Help Desk specialist in Pasadena, CA. You will respond to calls, tickets, and emails from clinical staff and provide first-level support for common IT issues including password resets, VPN, and EMR/EHR access.

The role requires a HS diploma or GED and HIPAA compliance training, with 1+ year of related experience. You will document activities in the ticketing system and maintain confidentiality per policy.