HIPAA Records Release Specialist I

Carolinas Medical Center; United States; On-site; USD 29,000 - 43,000; Full time

Job summary

Carolinas Medical Center is seeking a Release of Information Clerk in a full-time role. The position focuses on safeguarding patient privacy, processing information requests, and ensuring HIPAA compliance within the HIM Operations department. OnBase/EPIC workflows support efficient data handling.

The role requires 0–1 year in healthcare or customer service, strong communication, and meticulous attention to detail. Schedule is 40 hours weekly, Sunday-Thursday, 1P-9:30P, with benefits eligibility.

Qualifications

• High School Diploma or GED required.
• 0-1 years healthcare or customer service experience.
• Strong written and verbal communication; HIPAA/privacy knowledge.

Responsibilities

• Protect patient privacy per HIPAA and regulations.
• Process release of information requests and verify legality.
• Log requests in ROI tracking system using OnBase and EPIC.
• Identify and extract relevant patient data from EHR.
• Ensure scanned documents are accurate before release.
• Release records in the requested format (CDs, email, portals).
• Ensure cyber security in electronic communication.
• Provide excellent customer service and update on request status.
• Perform clerical duties as needed (phone, copying, mail).

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

HIPAA privacy

PHI research skills

Spelling & grammar

AI familiarity

Cyber security awareness

Quality and productivity

MS Office

EHR literacy

Independent work

Problem solving

Prioritization & multitasking

Attention to detail

Education

High School Diploma or GED Equivalent

Tools

OnBase

EPIC

MS Office

EHR systems

Email systems

Job description

Carolinas Medical Center is seeking a Release of Information Clerk in a full-time role. The position focuses on safeguarding patient privacy, processing information requests, and ensuring HIPAA compliance within the HIM Operations department. OnBase/EPIC workflows support efficient data handling.

The role requires 0–1 year in healthcare or customer service, strong communication, and meticulous attention to detail. Schedule is 40 hours weekly, Sunday-Thursday, 1P-9:30P, with benefits eligibility.