HIPAA-Compliant Call Center Operator — 3rd Shift

Jobtailor; Charlotte (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

Jobtailor is seeking a capable call center agent to handle high-volume incoming calls and deliver accurate information while maintaining HIPAA compliance. You will use Xtend Communications software to access data, respond to alarms, and coordinate with team members across sites.

The role requires strong verbal and written communication, the ability to manage stress, and flexibility to work weekends, holidays, and potential overtime.

Qualifications

• High School Diploma or GED required.
• Previous phone work or customer service experience preferred.
• Completion of training evaluations.
• Strong verbal and written communication skills.
• Ability to work weekends, holidays, and overtime as required.
• Occasional callback support availability.
• Ability to handle multiple lines and alarms in noisy environments.
• Ability to follow HIPAA guidelines.

Responsibilities

• Answer incoming calls in a busy call center environment.
• Perform basic call processing and meet monitoring expectations.
• Access information using Xtend Communications Windows-based software, with or without ACD integration.
• Respond to alarms, pages, messages, and codes.
• Contact personnel via beeper paging, intercom, and phone calls as needed.
• Provide patient phone numbers, conditions, or general information per HIPAA guidelines.
• Maintain logbooks and other documents and forms.
• Complete training evaluations and cross-train at a sister site.

Skills

Call processing

Multi-line handling

Xtend software

Logbook maintenance

Training evaluation

Verbal communication

Written communication

Education

High School Diploma

GED

Tools

Windows-based software

Beeper paging

Intercom systems

Job description

Jobtailor is seeking a capable call center agent to handle high-volume incoming calls and deliver accurate information while maintaining HIPAA compliance. You will use Xtend Communications software to access data, respond to alarms, and coordinate with team members across sites.

The role requires strong verbal and written communication, the ability to manage stress, and flexibility to work weekends, holidays, and potential overtime.