HIM Tech/ROI Specialist - HRMC - FT

Hutchinson Regional Medical Center; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition reimbursement

Paid time off

Holiday premium pay

Shift and weekend differential pay

401k with a 6% employer match

Medical, Dental, and Vision coverage

Employee assistance program

Job summary

Hutchinson Regional Medical Center is seeking an HIM Tech/ROI Specialist to reconcile and prep medical records, perform ROI duties, and ensure timely processing in compliance with PHI regulations.

As front reception for the HIM Department, you will support customer service and indexing accuracy in the electronic health record, while assisting in improving department workflows and maintaining data integrity.

Qualifications

• Post high school education or 2 years’ Health Information or similar health-related experience.
• Experience in an office environment including interaction with public.
• Knowledge of HIPAA regulations and confidentiality requirements.

Responsibilities

• Picks up and reconcile medical records and loose documentation from nursing/ancillary departments to ensure discharged records are received and processed timely.
• Follows up with departments to locate missing medical records.
• Preps and scans medical records and loose documents.
• Performs quality review to ensure image present, documents indexed correctly in EHR.
• Abides by HIPAA privacy and security regulations for PHI.
• Handles all ROI requests in accordance with hospital policy and laws; processes subpoenas and court orders.
• Inputs all release requests into ROI software and maintains status.
• Scans release requests into patients’ EHR.
• Alerts leaders of unusual requests and maintains confidentiality.
• Provides customer service to callers/visitors and supports department activities.

Skills

Basic keyboarding

HIPAA knowledge

Communication skills

Prioritization

Teamwork

Education

Post high school education or health information experience

Associate degree preferred

Tools

ROI software

Job description

A brief summary of what's ahead Location: Hutchinson Regional Medical Center Full Time Equivalent (FTE): 1 Job position summary: Reconciliation of patient records to include prepping/scanning of documentation according to policies and procedures to assure timely processing of information. Performs all routine Release of Information (ROI) functions, including retrieving electronic and paper health records, ensuring appropriate request received that complies with all federal, state and agency regulations regarding release of information. Serves as front reception for the Health Information Management (HIM) Department. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. The benefits have never been more rewarding. Here are a few things we offer: Paid Parental Leave Tuition reimbursement Paid time off Holiday premium pay Shift and weekend differential pay 401k with a 6% employer match Medical, Dental, and Vision coverage Employee assistance program Here is a look at the full job description: HIM Tech/ROI Specialist - HRMC - FT

ESSENTIAL FUNCTIONS:

• Picks up and reconcile medical records and loose documentation from nursing and ancillary departments to ensure discharged records are received and processed timely.
• Follows up with nursing and ancillary departments to locate missing medical records.
• Preps and Scans medical records and loose documents.
• Performs quality review on documentation to ensure image is present, each piece of paper is indexed to the correct patient, and documents are indexed accurately in the electronic health record.
• Abides by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI).
• Perform all activities relating to release of medical information to all requestors, including patients, physicians, other health care providers, insurance companies, external auditors, attorneys, etc. in accordance with hospital policy and state and federal laws. Processes subpoenas and court orders.
• Contacts requestors when non-compliant requests are received to explain authorization requirements.
• Inputs all release requests into ROI software, along with maintaining status of all requests.
• Scans all release requests into the patients’ electronic health record.
• Alerts facility leaders of unusual requests.
• Upholds security and confidentiality regulations for record access and review.
• Support department activities such as answering the phone and providing customer service to all callers and visitors to the department.
• Participate in department performance improvement projects.
• Adheres to defined quality competencies per policy.
• Meets and maintains productivity standards for competencies I have received a copy Date Printed Name Signature Updated August 2024
• Assists in other areas of the department as needed.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• Basic keyboarding, filing and computer knowledge and skills.
• Strong knowledge of HIPAA regulations and ability to maintain confidentiality surrounding protected health information (PHI).
• Excellent verbal and written communication skills.
• Ability to prioritize and work independently as well as working as a team member.
• Demonstrated ability to communicate effectively with leadership, internal and external customers.
• Critical thinking skills with the ability to analyze issues and problem solve, be empowered to expedite decisions, explore and recommend options and follow-up on outstanding issues related to their work.

PREFERRED KNOWLEDGE AND SKILLS:

• Knowledge of medical terminology.

PREFERRED BEHAVIORAL SKILLS:

• INTEGRITY:
  • A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.
  • The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System
• COMPASSION:
  • A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.
  • Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
• ACCOUNTABILITY:
  • Demonstrated track record of ownership of situations, projects and issues.
  • Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
• RESPECT:
  • Demonstrated ability to collaborate with a diverse population.
  • Treat all internal and external customers with a positive, proactive service orientation.
• EXCELLENCE:
  • Strong communication skills and the ability to service our customers with the highest of standards

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

• Post high school education or 2 years’ experience in Health Information or similar health-related experience.
• Experience in an office environment including interaction with public.

PREFERRED EDUCATION AND EXPERIENCE:

• Associate Degree minimum preferred.
• Previous experience in release of information functions preferred.
• Updated August 2024
• Medical Record experience preferred.
• Medical terminology.

REQUIRED LICENSE/REGISTRATION/CERTIFICATION:

• None

PREFERRED LICENSE/REGISTRATION/CERTIFICATION:

• RHIT (Registered Health Information Technician) or RHIA (Registered Health Information Administrator).

We provide equal employment opportunities. Hutchinson Regional Healthcare System does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, or any other status protected by applicable law. It is our policy to provide equal employment opportunities to all qualified individuals and to prohibit discrimination and harassment of any kind.

We participate in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before we can take any action against you, including terminating your employment. We will only use E-Verify once you have accepted a job offer and completed form I-9. Our family, caring for yours. At Hutchinson Regional Healthcare System, the mission, vision, and values guide every action and decision. HRHS is committed to providing high-quality, compassionate care that supports the health and well-being of our community. More than a hospital, HRHS is a system of affiliate organizations working together with a common mission, vision, and values to serve a community of more than 65,000 residents in Reno County and surrounding communities with excellence and fulfilling a key responsibility as the largest employer in the area. We are committed to supporting the overall well-being of our team members and their families. Our comprehensive Total Rewards Program is designed to enhance your life and career. Some of the benefits we proudly offer are: Paid Parental Leave Tuition reimbursement Paid time off Holiday premium pay Shift and weekend differential pay 401k with a 6% employer match Medical, Dental, and Vision coverage Employee assistance program We are committed to providing an accessible and inclusive application experience for all candidates. If you need assistance completing your application, require a reasonable accommodation, or have questions about the process, please contact Human Resources at 620-665-2032. Our team is happy to help ensure you have the support you need to apply successfully. We provide equal employment opportunities and participate in E-Verify.