HIM Systems & Data Support Specialist

United Counseling Service; Bennington (VT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Generous benefits

Medical, dental, and vision insurance

Retirement plan with employer match

Employer paid life insurance

Employer paid disability insurance

Employee Assistance Program

Career development opportunities

Clinical supervision towards licensure

Loan repayment and tuition assistance

Wellness program

Job summary

United Counseling Service in Vermont is seeking a Health Information Management (HIM) Systems Support Specialist to troubleshoot end user issues and support health information systems.

You will manage user access, assist with audits, and help develop training documentation while collaborating with clinical, administrative, and IT teams. The role requires strong Microsoft skills, experience with EHR, and the ability to improve workflows and reporting in a busy behavioral health environment.

Qualifications

• Advanced Microsoft suite and PowerBI with EHR experience.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication.
• Excellent soft skills and collaboration.
• Experience using Crystal Reports.
• Time management with deadlines under minimal supervision.
• Ability to produce well-written documentation.

Responsibilities

• Provide help desk support and troubleshoot user issues.
• Manage staff user accounts, permissions, and RBAC per privacy and security rules.
• Develop and maintain end-user training docs for clinical documentation.
• Ensure health information data storage, access controls, interoperability, and secure sharing.
• Understand healthcare operations and impact on data quality and reporting.
• Understand revenue cycle and HIM role in billing and coding.
• Assist with audits and monitoring of the EHR.
• Maintain documentation and workflows.
• Perform data pulls and prep for internal/external reporting.
• Train staff on system use and data entry standards.
• Identify opportunities to improve workflows and reporting.
• Participate in testing, upgrades, implementation of new tools.
• Provide feedback based on usage trends.

Skills

Advanced Microsoft skills

Outlook

Word

Excel

PowerBI

EHR experience

Critical thinking

Communication

Time management

Documentation

Crystal Reports

Education

Bachelor’s degree preferred

2 years related experience

Tools

Crystal Reports

Job description

United Counseling Service in Vermont is seeking a Health Information Management (HIM) Systems Support Specialist to troubleshoot end user issues and support health information systems.

You will manage user access, assist with audits, and help develop training documentation while collaborating with clinical, administrative, and IT teams. The role requires strong Microsoft skills, experience with EHR, and the ability to improve workflows and reporting in a busy behavioral health environment.