HIM Specialist (Part-time)

United Counseling Service; Bennington (VT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Generous benefits

Medical, dental, and vision insurance

Retirement plan with employer match

Employer paid life insurance

Employer paid disability insurance

Employee Assistance Program

Career development opportunities

Clinical supervision towards licensure

Loan repayment and tuition assistance

Wellness program

Job summary

United Counseling Service in Vermont is seeking a Health Information Management (HIM) Systems Support Specialist to troubleshoot end user issues and support health information systems.

You will manage user access, assist with audits, and help develop training documentation while collaborating with clinical, administrative, and IT teams. The role requires strong Microsoft skills, experience with EHR, and the ability to improve workflows and reporting in a busy behavioral health environment.

Qualifications

• Advanced Microsoft suite and PowerBI with EHR experience.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication.
• Excellent soft skills and collaboration.
• Experience using Crystal Reports.
• Time management with deadlines under minimal supervision.
• Ability to produce well-written documentation.

Responsibilities

• Provide help desk support and troubleshoot user issues.
• Manage staff user accounts, permissions, and RBAC per privacy and security rules.
• Develop and maintain end-user training docs for clinical documentation.
• Ensure health information data storage, access controls, interoperability, and secure sharing.
• Understand healthcare operations and impact on data quality and reporting.
• Understand revenue cycle and HIM role in billing and coding.
• Assist with audits and monitoring of the EHR.
• Maintain documentation and workflows.
• Perform data pulls and prep for internal/external reporting.
• Train staff on system use and data entry standards.
• Identify opportunities to improve workflows and reporting.
• Participate in testing, upgrades, implementation of new tools.
• Provide feedback based on usage trends.

Skills

Advanced Microsoft skills

Outlook

Word

Excel

PowerBI

EHR experience

Critical thinking

Communication

Time management

Documentation

Crystal Reports

Education

Bachelor’s degree preferred

2 years related experience

Tools

Crystal Reports

Job description

Why Join UCS

For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community.

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long-term disability insurance
• Employee Assistance Program
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
• Rewarding experience making a difference in the community.

Why Join UCS

For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community.

UCS Offers Generous Benefits

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long-term disability insurance
• Employee Assistance Program
• Career development opportunities
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
• Rewarding experience making a difference in the community.

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.

Under the direction of the HIM and Data Analytics Supervisor, the Health Information Management (HIM) Systems Support Specialist is responsible for troubleshooting end user issues related to the various databases managed by HIM. The HIM System Support Specialist supports the integrity, security, and effective use of health information systems across the organization. This role serves as a key liaison between clinical, administrative, and IT functions, providing day-to-day systems support, managing user access, assisting with technical audits, and supporting workflows related to training and documentation.

Major Responsibilities

• Provide support for help desk tickets and troubleshooting user issues.
• Manage staff user accounts, permissions, and role-based access in accordance with privacy, security, and compliance requirements.
• Assist with developing, maintaining, and updating end-user training documentation to support accurate clinical documentation and consistent use of health information systems.
• Demonstrate working knowledge of health information data storage, access controls, interoperability, and secure information-sharing practices.
• Demonstrate understanding of healthcare business operations, including client throughput, documentation workflows, and their impact on data quality and reporting.
• Demonstrate understanding of the healthcare revenue cycle and the role of health information management in billing accuracy, coding, and reimbursement.
• Assist with technical audits and monitoring related to the EHR.
• Help maintain documentation and workflows.
• Perform basic data pulls, validation, and preparation for internal reporting and external/state reporting requirements.
• Assist with ongoing training for staff on system use, data entry standards, and best practices.
• Identify opportunities to improve system workflows, reporting processes, and user experience.
• Participate in system testing, upgrades, and implementation of new tools or processes.
• Provide feedback and recommendations based on user support trends and system usage.

QUALITY ASSURANCE

• In addition to the above, performs other duties as assigned.

Required Professional Skills

• Advanced Microsoft skills which must include Outlook, Word, Excel, and PowerBI Experience with electronic health records
• Strong critical thinking and problem-solving skills
• Exceptional communication skills
• Exceptional soft skills
• Ability to use Crystal Reports software
• Time managements skills with ability to set and meet deadlines with limited supervision
• Ability to produce well-written documentation

Education/Professional Experience Requirements

• Bachelor’s degree preferred, or a minimum of 2 years related experience.