HIM Release of Information Specialist – Hybrid

UNC Health; Morrisville (NC); Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Chapel Hill, NC, is seeking an information release specialist responsible for processing all release of information requests promptly, accurately, and in compliance with HIPAA. You will safeguard patient privacy and work with HIM leadership to ensure quality targets are met.

This full-time, hybrid role offers 40 hours per week and requires handling requests with care and adherence to regulatory standards.

Qualifications

• High school diploma or GED required.
• One year of general medical record experience preferred.
• Knowledge of HIPAA and confidentiality requirements is essential.

Responsibilities

• Provides customer service support and processes correspondence and requests for patient information in accordance with organizational policies, HIPAA, State and Federal regulations, and ensures the validity of dates and content of the requests in a timely manner.
• Prioritize release of information requests, retrieves medical records from active and inactive and interdepartmental locations, electronically tracks and delivers records in accordance with established procedures.
• Processes requests, assures confidentiality is maintained, handles STAT requests, sends action letters timely, ensures turnaround times are between 3 and 5 days, enters requests, and requests charts in a timely manner.
• Performs self-quality checks on all work to assure accuracy of the release and that confidentiality is maintained.
• Handles all requests and inquiries for patient health information whether received via mail, fax, phone or in-person.
• Ensures the requesting party has a legal right to request a patient's medical information
• Provide excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. Helps resolve customer service matters in a polite manner.
• Coordinates activities with outside vendor copier service to ensure medical records are available by the deposition date. Analyzes and monitors record completion activities of suspended physicians and generates automated incomplete record notices to physicians. Assists physicians in record completion
• Analyzes patient information to ensure compliance with standards established by Federal/State & Joint Commission & CMS regulations. Evaluates scanned images for proper indexing, patient verification, and legibility according to department standards. Identifies scanning quality and indexing errors, with immediate correction through rescanning of the batch and/or image.

Education

High school diploma or GED

Job description

UNC Health in Chapel Hill, NC, is seeking an information release specialist responsible for processing all release of information requests promptly, accurately, and in compliance with HIPAA. You will safeguard patient privacy and work with HIM leadership to ensure quality targets are met.

This full-time, hybrid role offers 40 hours per week and requires handling requests with care and adherence to regulatory standards.