HIM Patient Service Associate

MaineHealth; Scarborough (ME); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth in Scarborough, ME seeks a HIM Patient Service Associate to handle health information calls, release of information requests, and patient inquiries with timely, accurate responses.

The role requires a high school diploma and about two years in a healthcare or administrative setting, offering competitive benefits and opportunities for growth within MaineHealth.

Qualifications

• Education: High School graduate or GED preferred.
• Experience: Two years of experience in a healthcare setting or administrative setting required.
• License/Certifications: N/A

Responsibilities

• Respond to health information related calls and inquiries.
• Follow through on requests such as release of information in a timely and accurate manner.
• Support patients and requesters with information and issues.

Skills

Customer service

Communication skills

Time management

Education

High school diploma or GED

Job description

Summary

The HIM Patient Service Associate role is responsible for responding to and following through on Health Information related calls to include release of information, patient and requester inquiries, issues and concerns in a timely and accurate manner.

Description

MaineHealth Corporate

Clerical/Administrative Support

Req #: 76754

Summary

The HIM Patient Service Associate role is responsible for responding to and following through on Health Information related calls to include release of information, patient and requester inquiries, issues and concerns in a timely and accurate manner.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: High School graduate or GED preferred.
• License/Certifications: N/A
• Experience: Two years of experience in a healthcare setting or administrative setting required.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $19.10to $22.53 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.