Hilton Marietta - Guest Service Agent (FT or PT)

Remington Hospitality; Marietta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Remington Hospitality is seeking a front desk professional to greet guests, check them in and out promptly, and assist with pre-registration and blocking of reservations. You will post charges accurately and maintain working knowledge of front office systems and daily transactions.

Position requires handling cash and various payment methods securely, reviewing reservations with special requests, and following cancellation and relocation procedures.

Qualifications

• Experience in hotel front desk operations or guest services preferred.
• Proficiency with front desk software or the ability to learn quickly.

Responsibilities

• Greet and check in/out guests promptly and professionally.
• Process charges accurately and post charges to guest accounts.
• Maintain knowledge of rates, discounts and reservation procedures.
• Handle cash, checks and credit card transactions securely.
• Review reservations with special requests and block rooms accordingly.
• Understand and follow cancellation and relocation procedures.

Skills

Guest service

Communication

Cash handling

Reservations

Tools

Front Office system

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.