Hilton Knoxville - Front Desk Supervisor

Aimbridge Hospitality; Knoxville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Supervisor for their Hilton Knoxville location. The role involves assisting management, providing exceptional guest service, and ensuring smooth front desk operations. Candidates should possess strong communication and problem-solving skills, along with relevant experience in the hotel industry.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Paid Time Off

401(k) Retirement Plan

Qualifications

• 2 to 3 years of progressive experience in a hotel or related field required.
• Valid driver's license required.

Responsibilities

• Provide exceptional guest service and manage front desk operations.
• Ensure compliance with hotel policies and safety regulations.
• Assist in training new and current staff members.

Skills

Communication

Problem Solving

Customer Service

Education

High School Diploma

College Coursework

Job description

Join to apply for the Hilton Knoxville - Front Desk Supervisor role at Aimbridge Hospitality

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field required. High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.
• Effective communication skills and ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well under stress, handle guest objections, and disputes satisfactorily.
• Proactive, with the ability to anticipate needs and maintain composure under pressure.
• Strong problem-solving skills, including anticipating, preventing, and resolving workplace issues.
• Ability to assimilate complex information from various sources and adapt accordingly.
• Excellent listening and understanding skills.
• Ability to understand and work with financial data and perform basic arithmetic.

Responsibilities

• Approach all guest and staff interactions in a friendly, service-oriented manner.
• Maintain attendance and appearance standards, including proper uniform and grooming.
• Ensure compliance with hotel policies and safety regulations.
• Provide exceptional guest service, including handling reservations, VIP requests, and inquiries.
• Manage front desk operations, including logging messages, monitoring rates and promotions, and overseeing check-in/out processes.
• Coordinate with other departments to ensure smooth hotel operations.
• Assist in training new and current staff members.
• Ensure all shift duties are completed efficiently and accurately.
• Maximize room revenue through effective merchandising.
• Participate in departmental meetings and planning.
• Handle cash, deposits, and secure sensitive areas responsibly.
• Represent the hotel professionally and uphold the company's reputation.

Benefits

• Medical, Dental, and Vision Coverage
• Short and Long-Term Disability Insurance
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan
• Daily Pay option available