Front Desk Supervisor

Hilton Grand Vacations; Pigeon Forge (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a renowned hospitality company as a Front Desk Supervisor at Mill Springs Lodge. This role focuses on exceptional guest interactions, overseeing front office operations, and training staff. Enjoy growth opportunities in a supportive environment with comprehensive benefits.

Benefits

Comprehensive health benefits

Recognition programs and rewards

Travel discounts

Paid vacation and sick leave

Employee assistance program

401(k) with company match

Tuition reimbursement

Stock purchase program

Learning and advancement opportunities

Qualifications

• Experience in hospitality and supervisory roles preferred.
• Clarity Certified is advantageous.

Responsibilities

• Oversee daily front office operations and assist guests.
• Train and supervise new team members.
• Ensure accurate guest registration and check-out processes.

Skills

Communication

Problem-solving

Interpersonal skills

Education

High school diploma or GED

Job description

Join to apply for the Front Desk Supervisor role at Hilton Grand Vacations.

Hilton Grand Vacations is seeking a Front Desk Supervisor to join the team at Mill Springs Lodge. This role involves ensuring exceptional guest interactions from check-in to check-out, supervising daily front office operations, and training new staff. The position offers opportunities for growth and advancement within a renowned hospitality company.

Why You Will Love It Here

• Comprehensive health benefits including medical, dental, and vision
• Recognition programs and rewards
• Travel discounts
• Paid vacation and sick leave
• Employee assistance program
• 401(k) with company match
• Tuition reimbursement
• Stock purchase program
• Learning and advancement opportunities

Responsibilities

• Oversee daily front office operations, assist guests, and support staff
• Train and supervise new team members
• Ensure accurate guest registration and check-out processes
• Maintain logs of guest interactions and resolve issues promptly
• Follow up on credit opportunities and unresolved situations
• Perform additional duties as assigned

Qualifications

• High school diploma or GED
• Strong analytical, communication, and interpersonal skills
• Problem-solving ability and good judgment
• Experience in hospitality and supervisory roles preferred
• Clarity Certified is advantageous

Hilton Grand Vacations is an equal opportunity employer committed to diversity and inclusion. We support individuals with disabilities and provide reasonable accommodations during the application process.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industry: Hospitality