Front Desk Supervisor

The Wurzak Hotel Group; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Part time

Job summary

A leading hospitality company is seeking a Front Desk Supervisor to oversee front office operations at their Philadelphia location. This role involves supervising staff, ensuring guest satisfaction, and managing front desk activities. Ideal candidates will have an associate degree and supervisory experience, with strong communication and organizational skills. The position offers competitive salary and benefits in a dynamic hotel environment.

Benefits

Competitive salary

Paid time off

Health insurance

Supplemental insurance

Wellness programs

Hotel discounts

Retirement benefits

Professional development opportunities

Qualifications

• Two years of customer contact and supervisory experience preferred.

Responsibilities

• Supervise front office personnel and ensure proper completion of duties.
• Resolve guest issues promptly and courteously.
• Train and manage front office staff.

Skills

Guest Service

Communication

Organizational Skills

Problem Solving

Education

Associate degree or equivalent experience

Job description

Join to apply for the Front Desk Supervisor role at The Wurzak Hotel Group.

Position Summary

The company operates 24/7, requiring flexible shift days, start and end times, including weekends and holidays to meet business demands.

Supervises all front office personnel, ensuring proper completion of duties, and coordinates activities across front desk, reservations, guest services, and telephone areas. May prepare monthly reports and a budget for the front office.

Essential Functions

• Train, cross-train, and retrain front office staff.
• Supervise shift workloads.
• Maintain communication with all departments.
• Ensure accurate room status updates and communication.
• Resolve guest issues promptly and courteously, following up as needed.
• Manage group information, requirements, and relay details.
• Review credit reports, shift handovers, cash handling, and deposits.
• Enforce cash policies and conduct regular meetings.
• Uphold hotel policies, guest satisfaction, and safety procedures.
• Operate front office systems, generate reports, and forecast revenue.
• Handle messages, packages, mail, and VIP guest requests.
• Maintain supplies, review daily reports, and ensure proper documentation.
• Attend meetings, respond to guest requests, and report incidents.
• Perform other duties as assigned, maintaining professionalism and adherence to policies.

Qualifications

Education and experience may be substituted with an acceptable combination of education and experience.

• Associate degree or equivalent experience.
• Two years of customer contact and supervisory experience preferred.

Skills and Abilities

• Provide friendly guest service and process check-ins/outs accurately.
• Handle guest bills, payments, and resolve issues efficiently.
• Operate office equipment and manage details with organizational skills.
• Communicate effectively, work under pressure, and adapt to changing priorities.

Working Conditions & Physical Effort

Primarily indoor hotel environment; requires standing, walking, bending, reaching, lifting up to 50 lbs., and operating office equipment. May operate a vehicle if necessary.

Notice

Employer participates in E-Verify to confirm employment eligibility.

Our Perks

• Competitive salary, paid time off, health insurance, supplemental insurance, wellness programs, hotel discounts, retirement benefits, and professional development opportunities.

Who We Are

Wurzak Hotel Group (WHG) is a Philadelphia-based hospitality owner, developer, and operator with over 30 years of experience, committed to innovation, operational excellence, and guest satisfaction.

Learn more on our website or LinkedIn. WHG is an equal opportunity employer promoting diversity and inclusion.

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Management

Industries

• Hospitality