Deputy Specialist I

Smarter HR Solutions LLC; Houston (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Smarter HR Solutions LLC in Houston, TX is seeking a Deputy Specialist I to handle property tax inquiries from customers and departments, record requests, and ensure accurate information is provided.

The role requires 1-3 years of work experience, a high school diploma, and strong Excel/Office skills; it is a full-time, in-office position with occasional extended hours.

Qualifications

• High school diploma or equivalent from a U.S. institution.
• Minimum of one year of clerical administrative research experience in a professional or customer service office environment.
• Proficient in Microsoft Excel, Word, PowerPoint, and Access.

Responsibilities

• Perform complex research activities including account identification, proof of payment, transfer/correction requests, and verification of timely mailing.
• Search property records using County records and related offices to support tax processing.
• Create cases to document requests and determine information needed to resolve issues.
• Maintain phone, mail and email correspondence with taxpayers and staff to assist and direct as needed.
• Verify and calculate tax bill totals and ensure accuracy before mailing.
• Prepare and approve transfers of funds and corrections of misapplied payments.
• Direct communications to appropriate departments for resolution.

Skills

Customer service

Time management

Analytical thinking

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Access

Job description

Full time | Smarter HR Solutions LLC | United States

$22/hour

City Houston

State/Province Texas

77002

Job Information

Customer Service

Work Experience 1-3 years

Job Description

The Deputy Specialist I receive, record, and resolve requests for assistance from other departments and customers regarding property taxes within a reasonable time frame. Maintain record of requests and status of property tax accounts. Ensure that information provided to customers is accurate.

Essential Duties and Responsibilities: The incumbent is responsible for executing the duties and responsibilities listed below and all other duties as assigned.

Essential Duties: % of Time

• Perform complex research activities, including but not limed to, identification of accounts, proof of payment, transfer/correction request, historical documents and verification of timely mailing.


• Search property records by utilizing other county agency records kept by County Appraisal District, District Clerk, and Clerk’s Office. - 20%


• Create cases to maintain and record requests submitted by customers and other internal customers.


• Determine the cause of request and what information is required to resolve issues. - 20%


• Maintains phone, mail and email correspondence with taxpayers, branch associates, and other employees in the Tax Office in order to assist and direct as needed.


• Decide on best practices, research status, calculate tax bills, and answer questions.


• Review and sort department mail and incoming faxes. - 15%


• Verify for bulk accuracy of calculations for Tax Bills by cross referencing system calculations with individual calculations in order to verify the validity of the bill before mailing.


• Calculate accurate totals to ensure bills are being prepared correctly. - 15%


• Prepares and approves transfer of misapplied funds to correct/intended accounts. - 10%


• Determine validity of fund transfers and calculate the amounts to be due if any upon correction of misapplied payments.


• Provides estimated amounts for tax bills by cross referencing system calculations with individual computations.


• Calculate accurate estimated totals to provide insight on possible totals due or savings upon the completion of assessments. - 10%


• Direct communications and requests to appropriate departments and offices for resolution.


• Determine the correct entity in which the information in which the information is pertaining to and facilitate communication to the appropriate office. - 5%


• Perform other duties and responsibilities as assigned. - 5%

Requirements

Education:

• High school diploma or equivalent from an accredited institution within the U.S.

Experience:

• Minimum of one (1) year of clerical administrative research experience within a professional or customer service office environment.


• Exceptional attendance and punctuality.

Preferences:

• Knowledge of property tax regulations, including the Texas State Property Tax Code.


• Experience in property tax.

Knowledge, Skills, and Abilities:

• Personal Computer (PC) experience, with proficiency in Microsoft Excel, Word, PowerPoint, and Access


• Related software comprised of Microsoft Word, Excel, and Outlook


• Must be able to work independently and function effectively in a team-oriented environment


• Time management skills and ability to work in fast paced environment


• Excellent reading comprehension and verbal and written communication skills


• Mathematical skills


• Analytical and critical thinking with the ability to solve complex problems


• Exceptional organization, customer service and telephone experience


• Must be able to work special hours upon request


• Must maintain a high level of confidentiality


• Work is performed primarily in an office setting subject to frequent interruptions with extensive work at a computer workstation.


• This is a full-time, in-office position. Remote work is not available unless specifically authorized based on operational needs.


• Flexibility to work evening and weekend hours may be required.


• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

Physical Demands:

• Minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting less than 30 lbs. or similar activities (e.g., filing, delivering,