High-Volume Client Service & Ops Leader

SPS North America; West Columbia (SC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Benefits Package

Job summary

SPS North America is seeking a Client Service Manager in West Columbia, SC to lead daily operations across mail services, logistics, indexing, imaging, and records management. You will drive operational excellence, coach teams, and ensure SLAs are met while delivering an exceptional client experience.

The role requires hands-on leadership, continuous improvement mindset, and the ability to manage high-volume production environments with a focus on accountability and client satisfaction.

Qualifications

• Minimum 5 years of operations leadership experience.
• Experience in high-volume production, mail services, logistics, records management or BPO environments.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong understanding of SLA management, quality metrics and continuous improvement.
• Experience with performance management and coaching.

Responsibilities

• Lead daily operations of mail, logistics, indexing, imaging, and records management services.
• Direct production staff to meet daily goals, quality standards and SLAs.
• Optimize workflow, staffing and resources for productivity and efficiency.
• Monitor performance, identify improvement opportunities and implement changes.
• Maintain compliance with policies, client requirements and procedures.
• Lead weekly team meetings and develop succession plans.

Skills

Leadership

Team Development

SLA Management

Process Improvement

High-Volume Operations

Tools

Power BI

Microsoft Excel

MS Office Suite

Job description

SPS North America is seeking a Client Service Manager in West Columbia, SC to lead daily operations across mail services, logistics, indexing, imaging, and records management. You will drive operational excellence, coach teams, and ensure SLAs are met while delivering an exceptional client experience.

The role requires hands-on leadership, continuous improvement mindset, and the ability to manage high-volume production environments with a focus on accountability and client satisfaction.