High-Volume Auto Shop Manager & Dispatcher

US Lawns; West Islip (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Sick Leave

401(k)

Paid Time Off (PTO)

Competitive Pay Plans

Employee Discount purchase program

Employee Assistance programs

Employee Referral Program

Job summary

Atlantic Auto Group is seeking an Automotive Dispatcher/Shop Manager for a high-volume store. The role focuses on dispatching work based on technician skill levels while maintaining profitability and customer retention.

Requires a high school diploma or GED, automotive training, and supervisory experience; ASE certification is a plus and a valid driver\'s license with a clean record is required. Ideal candidate will have strong communication and customer service skills, ability to work in a

Qualifications

• High school diploma or GED is required.
• Post-secondary automotive training or equivalent work experience.
• Two years of dealer-level or large facility experience preferred.
• ASE certification preferred or willing to obtain.
• Unrestricted driver\'s license with a clean driving record.
• Strong communication and customer service skills.
• Ability to supervise and manage staff in a fast-paced environment.
• Basic computer and internet skills.

Responsibilities

• Ensures that all completed repairs have gone through quality control and/or a road test.
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information such as state lemon laws and TSBs.
• Ensures all service level targets are met or exceeded.
• Ensures that the required documentation is complete and compliant with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, training, and educational classes as required.
• Coordinates questions and issues with the appropriate department personnel.
• Performs other duties as assigned.

Skills

Communication

Customer service

Problem solving

Team leadership

Supervisory experience

Interpersonal skills

Basic computer skills

Education

High school diploma or GED

Automotive training or certifications

ASE Certification

Tools

Reynolds Experience

Job description

Atlantic Auto Group is seeking an Automotive Dispatcher/Shop Manager for a high-volume store. The role focuses on dispatching work based on technician skill levels while maintaining profitability and customer retention.

Requires a high school diploma or GED, automotive training, and supervisory experience; ASE certification is a plus and a valid driver\'s license with a clean record is required. Ideal candidate will have strong communication and customer service skills, ability to work in a