Automotive Shop Foreman/Dispatcher

Kia Country of Charleston; Charleston (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

Kia Country of Charleston is looking for an experienced automotive service leader to manage technician skills and optimize workflow in a busy service department. The ideal candidate will have a high level of mechanical knowledge and team management skills to ensure efficient service and customer satisfaction.

This role involves matching technician capabilities to vehicle issues, training staff, and maintaining quality control. Strong troubleshooting skills and prior experience in automotive service management are essential.

Qualifications

• Experience in automotive service department management or related field.
• High level of mechanical and technical automotive repair experience.
• Proven ability to manage and train a team.

Responsibilities

• Match technician skills with incoming vehicle issues for optimal repair.
• Assisting in troubleshooting vehicle problems and training technicians.
• Liaise between assistant service managers and technicians for effective communication.
• Identify customer symptoms and ensure quality control.
• Support service department managers with team management.
• Dispatch work to meet customer promise times.

Skills

Automotive service knowledge

Mechanical repair expertise

Team management

Troubleshooting skills

Job description

Optimize technician skill and trouble shooting skills to manage workflow through a busy automotive service department

Department efficiency and timely throughput is vital to the success of the department and to the asst service managers and customers whose vehicles are being serviced or repaired

Responsibilities

• matching technician skills with incoming vehicle issues, maximizing technician time, efficiency, skill sets and education levels for quickest, best repair result
• assisting in trouble shooting vehicle issues, training technicians on proper repair procedures
• acting as liaison between asst service mgrs and technicians
• assisting with identifying customer symptoms, complaint verification as well as quality control
• assisting serivce department managers with team management and shop morale
• dispatching work to achieve customer promise times and proper distribution by skill set and work mix
• anything else asked within the scope of the service department

Qualifications

• previous related position and experience; ie., automotive service department, parts department management
• high level of mechanical and technical automotive repair experience; ie., master technician
• proven ability to manage a team
• successful previous team orientation