Auto Shop Dispatcher - Mon-Fri, Commission & Benefits

Hireology; Vernon (Wyoming County); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Career advancement

Comprehensive insurance coverage

401(k) plan

Paid time off

Short-term disability

Life insurance

Family-oriented culture

Annual performance reviews

Job summary

C. Harper Auto Group is seeking an experienced Shop Dispatcher to manage the daily workflow of a high-volume service department. The dispatcher acts as the traffic controller, balancing technician training and fair earning opportunities with customer needs, shop production, and profitability.

Schedule: Monday–Friday 7:30 AM–5:00 PM, no weekends. Base salary with a monthly commission based on shop hours, CSI scores, and gross profit.

Qualifications

• Automotive dealership experience strongly preferred.
• Dispatching, Service Advisor, technician, warranty, or shop management experience is a plus.
• Positive attitude and team-first mentality are essential.
• Strong understanding of technician efficiency, productivity, labor gross profit, and shop hours.
• Understanding of warranty documentation requirements.

Responsibilities

• Dispatch work to technicians based on training level, certifications, skill set, efficiency, and workload.
• Distribute work fairly and consistently, ensuring every technician has an equal opportunity to produce hours and earn money.
• Keep gross profit and productivity in mind when dispatching—the right technician must be assigned to the right job.
• Monitor shop flow and keep technicians supplied with productive work.
• Adjust priorities on the fly to accommodate same-day appointments, tow-ins, waiters, and unexpected repairs.
• Complete pre-writes for Service Advisors, reviewing vehicle history, maintenance needs, and previously declined work to identify legitimate sales opportunities.
• Coordinate transportation of new vehicles, open and final close repair orders for all PDIs, and ensure PDIs are completed in a timely manner.
• Handle warranty documentation corrections directly with technicians, ensuring repair documentation is complete and compliant.
• Work closely with Service Advisors, technicians, Parts, Warranty, Sales, and management to keep vehicles and repair orders moving.
• Monitor stalled repairs and follow through to ensure assigned work is completed—not simply dispatched.
• Maintain a positive, professional attitude, even when the shop is busy and priorities are changing quickly.

Skills

Dispatcher experience

Teamwork

Organization

Communication

Time management

Tools

CDK DMS

Job description

C. Harper Auto Group is seeking an experienced Shop Dispatcher to manage the daily workflow of a high-volume service department. The dispatcher acts as the traffic controller, balancing technician training and fair earning opportunities with customer needs, shop production, and profitability.

Schedule: Monday–Friday 7:30 AM–5:00 PM, no weekends. Base salary with a monthly commission based on shop hours, CSI scores, and gross profit.