High-Value Property Contents Claims Specialist

Liberty Mutual Insurance; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Liberty Mutual Insurance seeks a Contents Specialist to manage high-exposure property content claims. You will inspect inventories, determine coverage, communicate with policyholders and vendors, and support claims representatives with in-person contact as needed.

Training is mandatory and attendance is crucial; opportunities to advance after 12 months exist. The role emphasizes customer service, negotiation, and ongoing education on personal-property standards and market trends.

Qualifications

• Strong written and oral communications skills.
• Good interpersonal, analytical and negotiation skills.
• Customer service experience preferred.
• Knowledge of coverages provided within various homeowner policies.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Completion of advanced property training.

Responsibilities

• Handles a majority of large loss claims assigned under little supervision.
• Investigates, determines coverage of loss, and adjusts all elements of Property Loss claims of high severity.
• Performs full on-site inventory inspection and scope of damages and able to communicate such to both policyholders and vendors.
• Provides insured with policy information to include coverage, limitations, and able to explain settlement effectively.
• Oversees coordination of contents vendors, some which are third-party —including contractors, emergency repair teams, and cleaning services, negotiates service scopes and estimates, monitors performance, and ensure compliance with contract terms and safety standards.
• May be asked to perform field assist on files handled by other property departments with in-person inspection and/or policyholder contact when needed.
• Takes initiative to stay current on personal‑property standards, market trends, and products through continuing education, seminars, and industry publications.

Skills

Strong communication

Interpersonal skills

Negotiation skills

Customer service

Workload management

Knowledge of homeowners coverages

Education

Bachelor’s degree or equivalent experience

Job description

Liberty Mutual Insurance seeks a Contents Specialist to manage high-exposure property content claims. You will inspect inventories, determine coverage, communicate with policyholders and vendors, and support claims representatives with in-person contact as needed.

Training is mandatory and attendance is crucial; opportunities to advance after 12 months exist. The role emphasizes customer service, negotiation, and ongoing education on personal-property standards and market trends.