High-Value Disputes Analyst: Resolve Complex Cases

BlackBerry Inc.; Memphis (TN); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401k plan

Employee stock plan

Paid holidays

Life insurance

Long-term disability

Job summary

ABB seeks a detail-oriented Disputes Case Analyst to own and resolve high-value C&I disputes, from intake to financial closure, ensuring accurate settlements and timely communication. You will analyze complex pricing, invoicing, and contracts, collaborating with Legal, Finance, Sales, and IT to protect revenue.

The role requires 2+ years in dispute resolution, strong Excel skills, and SAP experience, with a hybrid work setup in Memphis. ABB offers extensive benefits and growth opportunities.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related, or equivalent relevant experience.
• Strong understanding of Excel (spreadsheets, tools, and macros).
• Proficiency in SAP (or similar ERP system).
• 2+ years of experience in dispute resolution, credit management, or accounts receivable.

Responsibilities

• Own and resolve assigned high-value C&I disputes from intake through financial closure.
• Manage dispute portfolio valued between $35,000 and $99M per case.
• Conduct end-to-end case management including investigation, analysis, decision-making, and closure.
• Meet established SLA targets for case resolution and customer communication.
• Ensure timely and accurate financial settlement of all assigned disputes.

Skills

Excel

Data analysis

Dispute resolution

Credit management

Cross-functional collaboration

Financial analysis

SOX compliance

Contract interpretation

Education

Bachelor's degree

Tools

SAP

Job description

ABB seeks a detail-oriented Disputes Case Analyst to own and resolve high-value C&I disputes, from intake to financial closure, ensuring accurate settlements and timely communication. You will analyze complex pricing, invoicing, and contracts, collaborating with Legal, Finance, Sales, and IT to protect revenue.

The role requires 2+ years in dispute resolution, strong Excel skills, and SAP experience, with a hybrid work setup in Memphis. ABB offers extensive benefits and growth opportunities.