Disputes Case Analyst

ABB Inc.; Memphis (TN); Hybrid; USD 50,000 - 90,000; Full time

Job summary

ABB Inc. is seeking a Disputes Case Analyst in Memphis. The role focuses on end-to-end resolution of high-value C&I disputes, requiring strong analytical skills, data analysis, and cross-functional collaboration to protect ABB’s revenue while maintaining customer relationships.

The position offers a hybrid in-person schedule out of the Memphis office, with reporting to the Disputes Team Lead and a pathway to impact daily business operations.

Qualifications

• High-value C&I disputes ($35k to $99M) require deep analytical skills and business acumen.
• End-to-end dispute resolution from intake to financial closure is required.
• Ability to collaborate with cross-functional teams to protect revenue while maintaining customer relationships.

Responsibilities

• Own and resolve assigned high-value C&I disputes from intake through financial closure. Manage dispute portfolio valued between $35,000 and $99M per case. Conduct end-to-end case management including investigation, analysis, decision‑making, and closure.

Skills

Analytical skills

Attention to detail

Cross-functional collaboration

Tools

Excel

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Disputes Team Lead

ABB is searching for a self-motivated, critical thinking, and detail oriented professional to join a high-performing team that makes an impact daily for our business.

The Disputes Case Analyst is responsible for the end-to-end resolution of high-value (C&I) disputes ranging from $35,000 to $99M that present material financial, contractual, or reputational risk to ABB. This role focuses on high-value, judgment-intensive dispute resolution requiring deep analytical skills, strong business acumen, expert-level excel or data analysis, and cross-functional collaboration to protect company revenue while maintaining customer relationships.

This position is open to candidates within a one-hour driving radius of Memphis, TN with the ability to work a hybrid in-person schedule out of the Memphis office. #LI-Hybrid

Key Responsibilities:

• Case Ownership & Resolution (40%):

• Own and resolve assigned high-value C&I disputes from intake through financial closure. Manage dispute portfolio valued between $35,000 and $99M per case. Conduct end-to-end case management including investigation, analysis, decision‑making, and closure.