High-Touch Leasing & Resident Experience Specialist

Greco Properties; Minneapolis (MN); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

100% employer-paid medical and dental

401(k) with company match

Paid Time Off

Performance bonus potential

Cell phone reimbursement

Mileage reimbursement

Fitness center access

Job summary

The Penhurst Collective in Minneapolis is seeking a Leasing & Resident Experience Consultant to turn leads into leases and create a polished, high-touch experience from first inquiry through move-in and beyond.

Reporting to the Community Manager, you will manage tours, applications, and renewals while staying sharp on pricing, floorplans, and concessions. The role blends sales with resident care in a dynamic, team-focused environment.

Qualifications

• Experience in apartment leasing, sales, luxury residential, high-end retail, hospitality, or another high-touch customer-facing role.
• Strong sales instincts and comfort working toward measurable goals.
• Excellent organization, time management, accuracy, and follow-through.
• Strong written and verbal communication skills with a polished, approachable presence.
• Confidence using technology and learning new systems.
• Strong Microsoft 365 skills, especially Excel, Word, Outlook, and Teams.
• Comfort using Canva.
• Reliability, punctuality, curiosity, coachability, and a team-first mindset.
• Weekend availability based on the leasing schedule.

Responsibilities

• Manage prospects from initial inquiry through tour, application, lease execution, and move-in.
• Conduct personalized tours, understand what matters to each prospect, communicate value, work through objections, and confidently ask for the lease.
• Stay sharp on availability, pricing, floorplans, concessions, amenities, policies, and nearby competitors.
• Proactively generate business by reconnecting with prospects, creating outreach opportunities, and finding ways to drive traffic.
• Support renewals and resident retention through strong communication, follow-through, and service.
• Respond to resident needs with urgency, professionalism, and a solution-focused mindset.
• Screen applications and prepare leasing documentation accurately and in accordance with rental criteria and Fair Housing requirements.
• Support the day-to-day guest experience for the property's Airbnb, including listing updates, cleaning coordination, and turnover needs.
• Keep leasing activity, prospect information, files, reporting, and deadlines accurate and organized.
• Work closely with the Community Manager and property team to achieve occupancy, conversion, renewal, and leasing goals.

Skills

Leasing experience

Sales instincts

Customer service

MS 365 proficiency

Communication skills

Tools

Excel

Word

Outlook

Teams

Canva

Job description

The Penhurst Collective in Minneapolis is seeking a Leasing & Resident Experience Consultant to turn leads into leases and create a polished, high-touch experience from first inquiry through move-in and beyond.

Reporting to the Community Manager, you will manage tours, applications, and renewals while staying sharp on pricing, floorplans, and concessions. The role blends sales with resident care in a dynamic, team-focused environment.