High-Touch Enterprise AI Support Engineer

Anthropic Limited; San Francisco (CA); Hybrid; USD 210,000 - 250,000; Full time

Benefits offered by this job

Competitive compensation

Equity donation matching (optional)

Generous vacation and parental leave

Flexible working hours

Office in San Francisco

Job summary

Anthropic is seeking a Support Engineer to act as the named technical contact for a defined set of enterprise accounts. You will provide high-touch, contextual support, investigate and resolve complex issues, and collaborate with Sales, Customer Success, and Applied AI to drive outcomes.

You will develop deep knowledge of Anthropic products (API, Claude for Enterprise, Claude Code) and demonstrate strong communication, empathy, and problem-solving in fast-paced, high-stakes environments.

Qualifications

• 5+ years in technical product support for enterprise customers.
• Be the named contact for enterprise accounts and be the go-to technical voice.
• Fluent with APIs and technical SaaS products; read logs and traces with ease.
• Hands-on troubleshooting of SSO, SAML, OAuth, and enterprise authentication flows.
• Strong written communication, empathy, and ability to translate tech into business impact.

Responsibilities

• Serve as the named technical support contact for defined strategic enterprise accounts.
• Own customers' technical support needs end to end; investigate, diagnose, and resolve complex issues.
• Build deep context on each customer's architecture, integrations, and use cases.
• Partner with Sales, CS, and Applied AI to coordinate account support.
• Capture product feedback and route it to Product with data and details for prioritization.
• Manage high-urgency issues with ownership and coordinate with the broader Product Support team.
• Help build runbooks, escalation paths, tooling, and metrics for the support function.
• Become an expert in Anthropic products across API, Claude for Enterprise, and Claude Code.

Skills

Enterprise support

APIs proficiency

SAML/OAuth

Escalation management

Cross-functional collaboration

Education

Bachelor’s degree

Tools

SQL

Bash

Python

JavaScript

AWS

GCP

Job description

Anthropic is seeking a Support Engineer to act as the named technical contact for a defined set of enterprise accounts. You will provide high-touch, contextual support, investigate and resolve complex issues, and collaborate with Sales, Customer Success, and Applied AI to drive outcomes.

You will develop deep knowledge of Anthropic products (API, Claude for Enterprise, Claude Code) and demonstrate strong communication, empathy, and problem-solving in fast-paced, high-stakes environments.