Enterprise Support Engineer – Claude & API Expert

Anthropic Limited; Seattle (WA); Hybrid; USD 210,000 - 250,000; Full time

Job summary

Anthropic is seeking a Support Engineer in Seattle to act as the named technical support contact for enterprise customers, embedded in their channels and closely aligned with Sales, Customer Success, and Applied AI. You will bring deep knowledge of Claude-based integrations to investigate, diagnose, and resolve complex needs with nuance.

Ideal candidates will have 5+ years in technical product support for enterprise software, fluent with APIs and SaaS products, and comfortable coordinating

Qualifications

• 5+ years in technical product support for enterprise software.
• Proficient in APIs and SaaS product delivery.
• Experience with SSO, SAML, OAuth workflows.
• Excellent written and verbal communication.
• Able to work across Sales, CS, and Product teams.

Responsibilities

• Serve as the named technical support contact for enterprise accounts.
• Investigate, diagnose, and resolve complex issues.
• Collaborate with Engineering and Product to drive resolutions.
• Capture feedback and feature requests with data and context.
• Own high-urgency issues with escalation coordination.
• Build runbooks and support processes.
• Become expert in Anthropic products including Claude-based offerings.

Skills

APIs

SaaS products

Customer empathy

Troubleshooting

SSO / SAML / OAuth

Education

Bachelor’s degree

Tools

CLI (Bash)

Python

JavaScript

Slack

Logs & tracing

Job description

Anthropic is seeking a Support Engineer in Seattle to act as the named technical support contact for enterprise customers, embedded in their channels and closely aligned with Sales, Customer Success, and Applied AI. You will bring deep knowledge of Claude-based integrations to investigate, diagnose, and resolve complex needs with nuance.

Ideal candidates will have 5+ years in technical product support for enterprise software, fluent with APIs and SaaS products, and comfortable coordinating