High-Rise Security Operations Director

P4 Companies; Schaumburg (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

P4 Companies is seeking a Director of Operations to lead security operations across client sites, exceeding financial and operational targets, and serve as the primary liaison for tenant engagement and Fire Life Safety initiatives.

The role includes hiring and developing a security team, ensuring service quality and client satisfaction, and driving continuous improvement through data analysis while coordinating emergency preparedness and training with tenants.

Qualifications

• Mandatory High Rise building experience.
• Proven ability to hire, train, and supervise security staff.
• Strong client relationship and stakeholder management.

Responsibilities

• Train and supervise a team of Security Professionals and operational staff.
• Manage day-to-day security operations, staffing, and scheduling to meet contractual requirements.
• Monitor financial performance, including labor utilization, payroll, and billing.
• Conduct site visits and security audits to ensure compliance, effectiveness, and operational excellence.
• Develop and maintain strong client relationships, ensuring satisfaction, responsiveness, and contract retention.
• Drive operational excellence through process improvements, performance metrics, and data analysis.
• Ensure training, post orders, and security policies are effectively communicated and consistently enforced.
• Serve as the primary Tenant Liaison for Fire Life Safety (FLS), dedicating approximately 50% of the role to tenant engagement and emergency preparedness initiatives.
• Build and maintain strong relationships with tenants through regular meetings, communication, and ongoing support regarding programs and security initiatives.
• Coordinate and deliver Fire Life Safety (FLS) training and educational programs for tenants to promote emergency preparedness and regulatory compliance.
• Plan and host Fire Life Safety seminars and awareness events in collaboration with local fire departments, emergency management agencies, and other local authorities.
• Partner with property management, clients, tenants, and public safety agencies to coordinate emergency planning, drills, and response protocols.
• Lead and support tenant-focused security projects and initiatives that enhance building safety, emergency readiness, and the overall tenant experience.
• Act as the primary point of contact for tenant questions, concerns, emergency procedures, and security programs.
• <b>*Mandatory High Rise building experience*</b>

Job description

P4 Companies is seeking a Director of Operations to lead security operations across client sites, exceeding financial and operational targets, and serve as the primary liaison for tenant engagement and Fire Life Safety initiatives.

The role includes hiring and developing a security team, ensuring service quality and client satisfaction, and driving continuous improvement through data analysis while coordinating emergency preparedness and training with tenants.