Chief Security Operations Leader (24/7 & Client Focus)

Harvard Protection Services; New York (NY); On-site; USD 102,000 - 138,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services seeks a Security Director to provide strategic leadership for security operations across a defined portfolio of accounts. You will be accountable for service delivery, client satisfaction, contract compliance, personnel performance, and financial results.

The role requires a Bachelor’s degree in Criminal Justice or Security Management, 10+ years in private security or related fields, and at least 4 years in a senior leadership position.

Qualifications

• Bachelor’s degree in Criminal Justice, Security Management, or a related field.

Responsibilities

• 24/7 On-Call Operational Position
• Lead and manage all aspects of regional or portfolio-wide security operations.
• Develop and implement operational plans, policies, and performance standards to ensure consistent service delivery.
• Oversee hiring, onboarding, scheduling, training, and performance management of all site security personnel.
• Serve as primary point of contact for clients and represent the company in security-related matters.
• Conduct regular site audits and inspections to ensure contract compliance and operational excellence.
• Develop and monitor operational budgets, labor forecasting, and cost controls.
• Maintain strong relationships with clients, responding promptly to concerns, incidents, and service changes.
• Lead emergency response planning and oversee incident reporting and investigations.
• Monitor KPIs and lead continuous improvement initiatives across assigned accounts.
• Ensure compliance with all regulatory and licensing requirements.
• Collaborate with Human Resources, Finance, and Legal teams on escalated matters.
• Prepare operational reports and brief senior leadership on key trends and risk areas.

Skills

Leadership

Risk assessment

Security operations

Team development

Communication skills

MS Office

Education

Bachelor’s Degree in Criminal Justice, Security Management, or related field

Tools

Microsoft Office

Incident reporting software

Access control technologies

Job description

Harvard Protection Services seeks a Security Director to provide strategic leadership for security operations across a defined portfolio of accounts. You will be accountable for service delivery, client satisfaction, contract compliance, personnel performance, and financial results.

The role requires a Bachelor’s degree in Criminal Justice or Security Management, 10+ years in private security or related fields, and at least 4 years in a senior leadership position.