High-Impact Hospitality Manager

Chick-fil-A; Germantown (MD); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Free meals during shifts

Sundays off

Leadership development

Career advancement

Job summary

Chick-fil-A is seeking a Manager to lead daily restaurant operations, mentor a high-performing team, and ensure exceptional service. You will drive sales, coach performance, manage inventory and costs, and uphold operational excellence in a fast-paced environment.

The role rewards leadership, teamwork, and a commitment to hospitality, with opportunities to advance within a people-first brand that values serving guests with care and integrity.

Qualifications

• Minimum of two years of experience managing teams in hospitality.
• Proven track record of results in operations and customer service.
• Ability to handle high-volume, fast-paced work with a calm, solution-focused mindset.

Responsibilities

• Oversee restaurant operations, including kitchen execution, guest service, and shift leadership.
• Manage and coach teams of 10 or more to achieve excellence in food quality, speed, hospitality, and cleanliness.
• Lead and support opening or closing shifts while ensuring smooth handoffs and team alignment.
• Train and develop team leaders and team members through consistent feedback and coaching.
• Monitor labor, food costs, and inventory to support sustainable growth.
• Enforce high standards of appearance, timeliness, and professionalism.
• Collaborate with directors to set goals, analyze performance, and celebrate wins.
• Represent Chick-fil-A’s values in the restaurant and in the community.

Skills

Team leadership

Operations management

Customer service

High-volume environment

Job description

Chick-fil-A is seeking a Manager to lead daily restaurant operations, mentor a high-performing team, and ensure exceptional service. You will drive sales, coach performance, manage inventory and costs, and uphold operational excellence in a fast-paced environment.

The role rewards leadership, teamwork, and a commitment to hospitality, with opportunities to advance within a people-first brand that values serving guests with care and integrity.